Director, Field Operations and Key Accounts – Medicine Shoppe Canada

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Job Summary:

The Director Field Operations and Key Accounts is accountable for national field execution and operational performance across the Medicine Shoppe Canada network. The role exists to ensure that strategy translates into consistent effective execution at the pharmacy level and that franchisees experience a disciplined practical and valueadding field operating model.

This is not a traditional franchise account management role. The focus is on how the system operates in practice - driving execution discipline resolving operational friction strengthening ways of working and ensuring alignment between head office field teams franchisees and priority partners.

The Director leads the Field Operations team and owns the operating rhythm between internal functions the field and key accounts to deliver sustainable pharmacy performance.

Specific Responsibilities:

Field Operations Leadership:

• Own and continuously evolve the national field execution model ensuring clear standards priorities and ways of working across the network.

• Translate enterprise strategy into clear executable field objectives tools and routines.

• Ensure franchisees experience a coordinated consistent and practical field presence.

• Identify systemic operational issues and lead crossfunctional resolution with internal partners.

• Drive adoption of core operating standards workflows and programs that materially improve pharmacylevel performance.

Key Account & Partner Integration:

• Serve as the senior operational lead for strategic franchisees and key accounts providing focused alignment support and escalation management.

• Build strong working relationships with priority internal and external partners to ensure operational alignment and execution.

• Act as an integration point between key accounts the field team and internal stakeholders.

• Ensure commitments made to key accounts are clear realistic and operationally executable.

Performance & Execution Management:

• Establish clear field performance expectations KPIs and success measures tied to operational outcomes.

• Monitor execution quality and results intervening where gaps in performance consistency or engagement exist.

• Use data field insights and franchisee feedback to continuously refine operating approaches.

• Maintain focus on activities that drive measurable impact at the pharmacy level.

Team Leadership & Development:

• Lead coach and develop the Field Operations team building strong capability in execution influence and problemsolving.

• Set clear expectations for accountability decisionmaking and independence.

• Foster a culture of ownership collaboration and continuous improvement.

• Ensure consistent messaging behaviours and standards across the field organization.

Cross-Functional Alignment:

• Partner closely with internal teams (Operations IT Marketing Finance Business Development Real Estate etc.) to ensure initiatives are fieldready and executable.

• Provide practical field input into initiative planning prioritization and sequencing.

• Act as the voice of field operations in enterprise discussions - balancing strategy with execution reality.

Scope & Relationships:

• Direct leadership of the Field Operations team (e.g. Franchise Account Executives/Field Leaders).

• Senior operational contact for priority franchisees and key accounts.

• Highinteraction role with internal functional leaders and external partners.

Qualifications & Experience:

• Bachelors degree in Business or related discipline (or equivalent experience).

• 7-10 years of progressive experience in multiunit operations field leadership or complex retail/healthcare environments.

• 3 years of proven experience leading geographically dispersed field teams.

• Strong operational acumen with the ability to simplify complexity and drive focus.

• Demonstrated success managing seniorlevel relationships and operationally complex accounts.

• Bilingualism (English/French) is a strong asset.

• Excellent communication influence and problemsolving skills.

• Comfortable operating in ambiguity and leading through change.

• Ability to travel nationally (25-50%).

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors including performance experience and skills equity regular job market evaluations and geographical markets. The pay range shown below is aligned with McKessons pay philosophy and pay will always be compliant with any applicable regulations. In addition to base pay other compensation such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson pleaseclick here.

Our Base Pay Range for this position

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