Patient Service Associate

McKesson

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profile Job Location:

Mississauga - Canada

profile Monthly Salary: $ 38000 - 50600
Posted on: 12 hours ago
Vacancies: 1 Vacancy

Job Summary

McKesson is an impact-driven Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights products and services that make quality care more accessible and affordable. Here we focus on the health happiness and well-being of you and those we serve we care.

What you do at McKesson matters. We foster a culture where you can grow make an impact and are empowered to bring new ideas. Together we thrive as we shape the future of health for patients our communities and our people. If you want to be part of tomorrows health today we want to hear from you.

Job Summary

The Patient Services Associate (PSA) is an integral part for a patient support program (PSP). This role will require the candidate to perform administrative/data entry support in order to complete patient enrollment safety reporting management of inbound/outbound communication and work in partnership with the PSP team to provide organizational support. The candidate will also be required to interact with patients and a network of health care professionals (HCPs) across Canada utilizing a variety of communication tools. This candidates excellent communication skills critical thinking and efficiency will be essential for their success. This role involves understanding and adherence to; provincial corporate divisional departmental and program specific standard operating procedures to ensure the highest quality and continuity of client care.

Specific Responsibilities

Administrative responsibilities include and are not limited to:

  • Provide cross-coverage administrative support to all areas within the PSP programs (including processing safety data fulfillments/reviews internal/external communications field staff support reportsdaily weekly monthly etc. data clean-up meetings maintenance of filing system and general office/administrative duties as well).

  • Ensure complete and high-quality data entry into our database systems

  • Provide effective and timely management of inbound faxes and email communication.

  • Execute other ad-hoc administrative duties as they are assigned

  • Resolve routine questions and problems

  • Process work prioritize tasks organize and plan to meet objectives in a timely and efficient manner.

  • Follow standard procedures to accomplish assigned tasks

  • Review analyze and validate information provided by patients and HCPs for accuracy and completeness to ensure initiation of services.

  • Process data entry activities of pertinent information received at different points of contact during the delivery of program services.

  • Request financial transactions to be processed based on communicated program guidelines

  • Receive record and report Adverse Events as per program working instructions

General Responsibilities

  • Maintain exemplary cleanliness and organization of personal desk and common administrative areas.

  • Participate and assist in departmental continuous improvement activities related to process quality training etc.

  • Participate in execution and documentation of test plans.

  • Participate in the development of reports and tools for identifying signals that will flag misunderstanding misconduct fraud or other out of protocol program participant related incidents.

  • Maintain program data accuracy through review of program documentation for completeness and consistency.

Competencies

  • High School Diploma or Equivalent.

  • University or Collage degree in Life Sciences Communication or related field preferred.

  • Knowledge or background in medical terminology health care environment reimbursement landscape therapeutic product related knowledge and administration would be considered an asset.

  • 1 to 2 years of experience in an administrative role is preferred.

  • Minimum of 6 months to 1-year experience in customer service.

  • Health care service is an asset.

  • Strong communication skills written and verbal.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors including performance experience and skills equity regular job market evaluations and geographical markets. The pay range shown below is aligned with McKessons pay philosophy and pay will always be compliant with any applicable regulations. In addition to base pay other compensation such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson pleaseclick here.

Our Base Pay Range for this position

$38000 - $50600

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKessons (or affiliated entities like CoverMyMeds or RxCrossroads) name in fraudulent emails job postings or social media light of these scams please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.


McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: .

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability age genetic information or any other legally protected category. For additional information on McKessons full Equal Employment Opportunity policies visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment please contact us by sending an email to (United States) or (Canada) . Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!


Required Experience:

IC

McKesson is an impact-driven Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights products and services that make quality care more accessible and affordable. Here we focus on the health happiness and well-being of you and those we serve we care...
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McKesson is the leading healthcare company for wholesale medical supplies & equipment, pharmaceutical distribution, and healthcare technology solutions. McKesson is the central nervous system of health care. At any given moment, in any given minute, we simultaneously execute thousands ... View more

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