Discover a Career That Empowers You Join HUB International!

At HUB International were more than just an insurance brokerage firm were a thriving community of entrepreneurs driven by purpose and passion. Every day we help individuals families and businesses protect what matters most by providing a broad array of insurance retirement and wealth management products and services. But we dont stop there we also invest deeply in our people.

Here your career is in your hands. Youll be empowered to learn grow and truly make an impact. Whether youre supporting a local business or helping a national client navigate complex risk youll be backed by the strength of a global firm and the heart of a regional team.

As one of the worlds largest insurance brokers and a proud Stevie Award-winning workplace HUB offers a unique blend of big-company resources and entrepreneurial spirit. With over 20000 professionals across 570 offices in North America we bring together industry-leading technology a strong culture of collaboration and centers of excellence that fuel innovation.

Explore your future with HUB International. Lets grow together. If youre ready to be part of a company where your voice matters your work has purpose and your potential has no limits HUB is the place for you.

We currently have an opportunity for an Assistant Vice President to join our P&C Claims team.

This position is open to the NYC metro area.

The Assistant Vice President Property & Casualty Claims is a senior-level claims advocacy position responsible for managing a portfolio of complex P&C claims on behalf of HUB International Northeasts clients. This role requires deep knowledge of insurance coverages strong carrier relationships and a demonstrated ability to analyze policy language and challenge carrier coverage determinations when warranted. The AVP serves as a trusted resource to Account Executives producers and clients delivering high-quality claims advocacy that supports client retention and drives value across the organization.

Claims Advocacy & Coverage Analysis

• Manage a high-volume portfolio of P&C claims across General Liability Property and Auto lines advocating on behalf of clients from initial notice through resolution.
• Analyze carrier coverage positions reservation-of-rights letters and disclaimers; draft well-reasoned rebuttals and appeals grounded in policy language case law and industry standards.
• Monitor claims activity maintain up-to-date diary entries in Epic and ensure timely follow-up on all open matters to drive claims toward the most favorable outcomes.
• Identify and escalate potential E&O exposure situations to management and the Office of General Counsel promptly and in accordance with internal protocols.
• Coordinate with carrier adjusters defense counsel and third-party administrators to ensure claims are being overseen in the clients best interest.

Client Service & Relationship Management

• Serve as the primary claims contact for assigned clients delivering responsive empathetic and professional service that reflects HUBs commitment to client advocacy.
• Build and maintain strong relationships with carrier claim managers and decision-makers at key partners.
• Participate actively in PRISM calls quarterly claim reviews and renewal strategy meetings providing detailed claims intelligence that supports the marketing and account teams in securing favorable terms.
• Establish and manage Special Handling Instructions (SHIs) for self-insured/captive (SCM) accounts and coordinate with carriers and TPAs on claims handling protocols.

Collaboration & Cross-Functional Engagement

• Collaborate effectively with Account Executives producers and internal departments to share claims insights resolve issues and strengthen overall client service delivery.
• Engage across practice groupsincluding specialty lines healthcare and professional/executive riskto support matters that implicate multiple coverage lines.
• Contribute to the claims dashboard successful results log and other management reporting tools on a consistent and timely basis.
• Participate in internal training initiatives and share educational opportunities and knowledge with team members.

Leadership & Team Development

• Mentor and support junior claims advocates providing guidance on complex coverage situations claim handling strategy and professional development.
• Assist claims leadership with workflow management new claim assignments and operational improvements such as Smartsheet implementation and claims review standardization.
• Conduct claim file audits to ensure quality accuracy and compliance with HUBs claims advocacy standards.
• Take initiative in leading team efforts on high-profile or sensitive matters serving as a resource for the broader claims team on coverage questions and best practices.

Required

• Minimum of 710 years of progressive experience in insurance claims advocacy claims adjusting or a related coverage role within a brokerage or carrier environment.
• Strong knowledge of commercial lines coverages including General Liability Property Auto Umbrella/Excess and related policy forms.
• Demonstrated experience drafting coverage rebuttals analyzing policy language and challenging carrier disclaimers.
• Excellent written and verbal communication skills with the ability to convey complex coverage positions clearly to clients carriers and internal stakeholders.
• Strong organizational skills with the ability to manage a high-volume caseload prioritize effectively and meet deadlines in a fast-paced environment.
• Proficiency with claims management systems (e.g. Epic) and standard office productivity tools.
• Collaborative mindset with a proven ability to work effectively across departments and with diverse internal and external stakeholders.

Preferred

• Professional designation such as CPRIA AINS ARM CPCU or equivalent.
• Experience managing personnel within carrier or broker claims team setting.
• Experience handling real estate/property management claims.
• Knowledge of self-insured/captive account claims management and Special Handling Instruction protocols.
• Familiarity with multi-jurisdictional claims handling in the Northeast region (NY NJ CT).

Aligned with HUB Internationals Leadership Capabilities framework the successful candidate will demonstrate strength in the following areas:

• Think Strategically Understands the broader organizational picture and investigates all potential options risks and outcomes to drive results for clients.
• Know the Business Understands how claims advocacy drives client retention and revenue; appreciates the connection between claims outcomes and account marketing.
• Drive Results Maintains high standards of accountability and concentrates efforts on achieving high-quality results aligned with HUBs values and guiding principles.
• Be Agile Thrives in a fast-paced high-volume environment by anticipating and responding to changes with quick focused and adaptable behaviors.
• Foster Boundaryless Collaboration Works across disciplines practice groups and geographies leveraging the strengths of colleagues to deliver optimal client outcomes.
• Communicate with Impact Engages in respectful authentic communication with a variety of audiences delivering clear and convincing messages in both written and verbal formats.
• Champion Talent Encourages a growth mindset acknowledges accomplishments and supports the development of team members through mentorship and knowledge sharing.

The annual salary range for this position is $130000 annually $140000 annually commensurate with experience and qualifications. This position is eligible for HUB Internationals comprehensive benefits package which includes medical dental and vision insurance; 401(k) with employer match; paid time off; professional development support; and additional voluntary benefits.

HUB International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other characteristic protected by applicable law.

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity national origin religion age color sex sexual orientation gender identity disability or veterans status or any other characteristic protected by local state or federal laws rules or regulations.

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