Senior Professional, Stores Training & Experience

Information about benefits can be found here.

WHO YOULL WORK WITH

This role supports Global Retail Training & Experience Digital Learning Store Operations

Merchandising and Regional/Store leadership to deliver scalable learning experiences. The

specialist reports to a Global Retail Training Manager and works closely with Global

Training Captain program Global Partner Market Directors and cross-functional subject

matter experts to build launch and sustain store-ready content and programs.

WHO WE ARE LOOKING FOR

The ideal candidate is a digitally fluent retail learning professional who can translate

strategy into simple motivating store experiences. They bring strong LMS administration

skills content operations discipline and a bias for action able to build learning agendas

publish seasonal product knowledge and execute Training Captain programs across

multiple geographies. They are equally comfortable working with store leaders and

partnering with global teams to standardize tools measure adoption and iterate based on

performance data. They write clearly manage multiple workstreams without losing details

and use KPIs to design recognition incentives and contests that improve service selling

behaviors and operational excellence.

Open to work in Boston MA.

35 years of experience in retail training learning operations or store

communications including LMS/learning technology administration.

Bachelors degree in Learning & Development Education Communications

Business or related field. Will accept any suitable combination of education

experience and training.

Experience building learning content (job aids facilitation guides digital modules)

and managing program execution through seasonal retail rhythms; certification in

instructional design learning technologies or project management a plus.

Because this workstream supports multi-language translation and localization

fluency in multiple languages is a strong plus.

WHAT YOULL WORK ON

Youll build and manage retail learning programs that scale globally from LMS publishing

and digital learning operations to Global Training Captain program execution. Youll create

seasonal product knowledge and onboarding resources and youll design KPI-driven

recognition and contests that energize teams and elevate service and selling behaviors.

Youll administer and optimize the LMS (user groups enrollments assignments

curricula reporting publishing standards) partnering with Digital Learning/IT to

improve usability governance and data quality.

Youll partner with Training Captain program execution: toolkits communications

enablement and feedback loopsensuring stores have what they need to deliver

consistent engaging training moments.

Youll build seasonal learning agendas aligned to retail priorities (product launches

service focus operational readiness) coordinating inputs from Merchandising

Brand and Store Ops.

Youll create and evolve onboarding resources (leader guides checklists quick-

reference tools) and measure completion/adoption to drive continuous

improvement.

Youll develop service and selling resources and training (selling behaviors service

standards product storytelling floor leadership routines) partnering with Store Ops

and regional teams to pilot refine and scale content across markets.

Youll design and update associate and leader incentive programming (monthly

recognition spot awards leader toolkits) ensuring programs are equitable simple

to execute and aligned to business goals.

Youll create launch and track performance and KPI-driven store contests

including rules dashboards communication cadence and post-mortem insights to

share what worked and scale best practices.

We offer a number of accommodations to complete our interview process including screen readers sign language interpreters accessible and single location for in-person interviews closed captioning and other reasonable modifications as needed. If you discover as you navigate our application process that you need assistance or an accommodation due to a disability please complete the Candidate Accommodation Request Form.