Operational Business Partner, Professional Services

Role Overview

The Professional Services Operational Business Partner (OBP) is a strategic advisor to the Professional Services organization. You will be responsible for translating business goals into operational reality. Your primary mission is to ensure that our Professional Services and Customer Onboarding teams are highly utilized internal processes are scalable systems are adopted and KPIs are met. You will bridge the gap between the multiple functions of Customer Experience Operations and the Professional Services organization to drive operational excellence.

Key Responsibilities:

• Strategic Planning & Execution: Work with the VP of Professional Services and the Directors to develop annual operational plans ensuring success for both internal and partner utilization targets and overall resourcing/project health.

• Financial Performance: Monitor and ensure execution of PS KPIs including TTV Utilization project margins CSAT and deployment success.

• Process Optimization: Identify bottlenecks in the customer lifecycle and support the implementation and prioritization of streamlined workflows or automation.

• Change Management: Act as a lead for internal initiatives such as the rollout of enhancements of our Professional Services Automation Tool (PSA) Kantata or other initiatives.

• Stakeholder Liaison: Serve as the primary point of contact between Professional Services leadership and CX Operations delivery teams.

Requirements:

• Experience: 5 years in Professional Services project management or CX/Sales Operations.

• Education: Bachelors degree in Business Finance Operations or a related field.

• Systems Experience: Proficiency in CRM platforms (preferably Salesforce) and Professional Services Platforms (e.g. Kantata) .

• Industry Experience: Direct experience in Construction or Engineering SaaS is highly preferred.

• Analytical skills: Ability to analyze customer data project progression and health scores to support customer implementations and project healtn.

• Communication: Exceptional soft skills to challenge senior stakeholders and manage conflicting priorities across departments.

Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation depending on circumstances not related to an applicants sex or other status protected by local state or federal law.

Hiring Range

Pay Rate Type

Bonus Eligible

Commission Eligible

Benefits: Trimble offers comprehensive core benefits that include Medical Dental Vision Life Disability Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

How to Apply: Please submit an online application for this position by clicking on the Apply Now button located in this posting.

Application Deadline: Trimble accepts applications on an ongoing basis until the position is filled.

At Trimble we are committed to fostering a diverse inclusive and equitable workplace where everyone can thrive. Guided by our core valuesBelong Innovate and Growwe embrace and celebrate differences knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer welcoming individuals of all backgrounds and advancing opportunities while embracing race color gender identity sexual orientation religion disability veteran status or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more please see Trimbles Code of Business Conduct and Ethics at under Corporate Governance.

Our mission to transform the way the world works starts with transforming how we work together. By actively listening asking questions and taking intentional actions we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

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