Customer Service Representative I

Koniag Advisory Business Solutions LLC a Koniag Government Services company is seeking a Customer Service Representative I to support KABS and our government customer in Oklahoma City OK. This position requires the candidate to be able to obtain a Public position is covered under the Service Contract Act. We offer competitive compensation and an extraordinary benefits package including health dental and vision insurance 401K with company matching paid holidays paid Vacation paid sick leave and Advisory Business Solutions is seeking seasoned full time Customer Service Representatives who focus on customer support to join our team supporting the Indian Health Service Oklahoma City Area Office and facilities throughout the Oklahoma City Area. Hours: While work hours for certain task assignments may vary depending on the requirements of the assigned work and department in general the staff shall provide support during IHS core operation hours from 8:00 AM to 5:00 PM Monday to Friday (local time) except local or national emergencies administrative closing and other IHS or Government directed facility Functions Responsibilities & Duties may include but are not limited to:The employee compiles analyzes and summarizes information relating to the designated supply inventory administrative tasks for administrative functions such as researching gathering extracting reviewing verifying and consolidating a variety of statistical and financial data. The end products include consolidated and/or simplified reports that provide clear and concise upon guidance of supervisor search files compile reference materials to prepare correspondence and follow through to completion on all matters requiring responsibilities include:Receives telephone calls and refers inquiries or persons to individuals within the facility responsible for the particular area of incoming correspondence refers to required personnel and routes other incoming materials to the indicated memoranda publications etc. preparing pertinent comments to bring awareness to items about action/ and prepares letters memoranda on such matters as requests for information on the status of requests requisitions and acknowledgement of correspondence outgoing correspondence for procedural and grammatical accuracy conformance with general policy format style and for accuracy documents such as purchase requisitions purchase orders training requests and contractor invoicesConsiders the normal acquisition channels lead time availability storage or staging space frequency of use and documentation requirements when providing support for buying storing and issuing supplies. Compiles analyzes and summarizes information relating to the designated supply inventory in establishing organizing and maintaining records including subject matter files records publications directives and related materials. Provides information from files when information is requested. Develops methods for automating administrative narrative/descriptive information and summaries of data for reporting purposes. Draft reports letters and memorandums. UFMS duties which include requisitions for monthly quarterly and annual reports (or as needed) on account balances and status of funds. Assists in the management of funds for administrative support and other servicesEducation and Experience:Required:High School Graduate. College a PlusExperience identifying and analyzing relationships among organizational needs and objectives costs and inventory management -solving techniques and processes along with the ability to communicate positively solutions to problems that of customer service practices and problem-solving techniques to ensure the timely resolution of customer inquiries and of be computer literate have general knowledge of computerized databases and must learn new computer software applications as necessary to accomplish knowledge of various software (i.e. Word Excel PowerPoint and LINK) to perform automation duties to include but not limited to: electronic mail calendar and database Requirement:This position requires the candidate to be able to obtain a Public Equal Employment Opportunity PolicyThe company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race color religion creed ethnicity sex sexual orientation gender or gender identity (except where gender is a bona fide occupational qualification) national origin or ancestry age disability citizenship military/veteran status marital status genetic information or any other characteristic protected by applicable federal state or local law. We are committed to equal employment opportunity in all decisions related to employment promotion wages benefits and all other privileges terms and conditions of company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website please get in touch with Heaven Wood via e-mail by calling to request Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical professional and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers employees and native communities. For more information please Opportunity Employer/Veterans/ Preference in accordance with Public Law 88-352