Service Delivery Support Co-op

We are currently hiring Service Desk Support Co-op Boston MA. This is a six-month co-op position is fromJuly December 2026.

TheService Desk Support co-opparticipatesin daily operations of the servicedesk;providing customer support and technical support andescalation to seniorsupport of service incidents. Additionally theco-opwill collaborate withITservice delivery team update and create documentationwithinticketingsystem andparticipatein continuous improvement activities. They will use a combination of technicalsupportand customer service skills to deliver high-quality support and purpose-fit technologies with consumer-inspired experiences.

What Youll Brew:

• Respond to triageand resolvecommonIT service requests and incidentsin a timely manner ensuring minimal disruption to business operations.
• Triage andEscalatenon-routineIT service requests and incidents to senior service delivery coworkers
• Provide technical support to end-users via phone email or in-person addressing hardware software and network issues.
• Diagnose and troubleshoot technical problems guiding users through step-by-step solutions.
• Deliver excellent customer servicemaintaininga professional and helpfuldemeanor always.
• Maintaindocumentation in ticketing system of troubleshooting and resolution steps taken
• Maintainingasset management processes for hardware and softwarethrough receiving and organizingequipment
• Ensure compliance with company policies procedures and IT security standards.
  Other duties as assigned.
  

Minimum Qualifications

• Basic IT Troubleshooting/knowledge
• Knowledge of Windows Operating Systems
• Willingness to learn
• Office 365 troubleshooting a bonus

In accordance with pay transparency laws the rate for this role if hired is $18 - $20 an hour.

Boston Beer Corporation is an equal opportunity employer and is committed to a diverse order to help ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who wish to request accommodation in the job application process can contact for assistance.