Director, Portfolio Operations & Demand Management

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Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

About your role:

You will be a key member of the Portfolio Management leadership team partnering closely with the Technology Portfolio Management Lead. You will own the end-to-end demand management and portfolio operations engineensuring high-quality intake standards-based artifacts dependable reporting and portfolio hygiene across a complex technology landscape. You will drive process improvements metrics and analysis and project auditing including the use of AI-enabled techniques to improve artifact quality consistency and decision-readiness.

What youll do:

• Own the demand management process for Merchant Solutions Technology including intake triage routing and readiness criteriaensuring submissions are complete comparable and decision-ready
• Define and maintain portfolio standards templates and artifact quality expectations
• Operate portfolio reporting and performance routines (weekly/monthly/quarterly) producing executive-ready dashboards and narratives on throughput health risks/issues dependencies and investment performance
• Drive portfolio data quality and hygiene across tooling (e.g. Clarity PPM and Jira) including taxonomy workflow states required fields and governance controls
• Lead project/program audits and health assessments to validate delivery artifacts status accuracy controls and adherence to governance expectations; track findings and drive closure with delivery owners
• Develop and maintain a portfolio metrics and analysis capability (capacity demand cycle time predictability value delivery benefits realization support and aging work) to inform prioritization and trade-off decisions
• Identify and implement process improvements across the portfolio lifecycle (intake-to-close) balancing standardization with flexibility across Agile hybrid and Waterfall teams
• Evaluate and apply AI-enabled approaches to accelerate artifact creation quality assessment and insights generation (e.g. automated checks for completeness/consistency summarization and risk signal detection)
• Partner with Product/Business teams adopting Aha! (or similar) for upstream planning and prioritization ensuring seamless integration from strategy through technology intake and execution tracking
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience youll need to have:

• 8 years of experience in portfolio operations PMO/program management technology governance demand management or delivery management within large complex organizations
• Demonstrated experience owning intake/demand processes and governance routines that enable transparent prioritization sequencing and delivery oversight
• Strong analytical capability (metrics definition trend analysis and insight generation) with the ability to translate data into clear recommendations and executive-ready reporting
• Experience establishing standards and improving artifact quality across portfolios (templates readiness criteria data quality controls and consistent reporting)
• Experience conducting project/program audits or health assessments documenting findings and driving corrective actions to closure with delivery owners
• Hands-on experience with common portfolio and delivery toolsets (e.g. Clarity PPM and Jira) and proficiency with Microsoft 365 (Excel PowerPoint Teams)
• Must have experience operating across mixed delivery methodologies (Agile hybrid and Waterfall) and adapting metrics reporting and governance expectations to differing team maturity
• Strong stakeholder management skills and comfort partnering across technology finance product operations and risk/compliance
• Bachelors degree in information technology business finance analytics or a related field or equivalent combination of education related experience and/or military experience

Experience that would be great to have:

• Experience with product portfolio/roadmapping tools (e.g. Aha!) and integrating upstream prioritization into technology intake and execution tracking
• Experience designing AI-enabled or automated workflows for portfolio operations (e.g. artifact quality scoring automated completeness checks summarization and dashboard automation)
• Experience in financial services payments financial technology or similarly regulated industries
• PMP PgMP SAFe ITIL Lean/Six Sigma or equivalent portfolio/delivery/process improvement certification

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including but not limited to F-1 (OPT CPT STEM) H-1B H-2 or TN or any candidate requiring sponsorship now or in the future will not be considered for this role.

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Salary Range

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

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Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

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