Customer Success Manager

McKesson is an impact-driven Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights products and services that make quality care more accessible and affordable. Here we focus on the health happiness and well-being of you and those we serve we care.

What you do at McKesson matters. We foster a culture where you can grow make an impact and are empowered to bring new ideas. Together we thrive as we shape the future of health for patients our communities and our people. If you want to be part of tomorrows health today we want to hear from you.

Role Overview

The Customer Success Manager (CSM) is responsible for the day-to-day customer support of their accounts in partnership with their outside sales representative. They will take direction from their manager outside sales rep and VPs on how to manage each customer. This role will support many day-to-day tactile tasks that must take place to provide an excellent customer experience. They will also be responsible for relationship management retaining customers identifying gaps in service identifying needs and growing their business in a designated territory. This is a supportive role to outside sales so coordination with the outside sales rep will be critical. The CSM is expected to build direct relationships with customers lead initiatives to grow business deliver customer-facing communications be responsible for updating SFDC with customer demographic information submit price requests monitor purchases provide and/or schedule customer training generate or deliver customer purchase or GPO reports. They will partner with their outside sales counterpart to retain and maximize customer engagement with McKesson and provide an excellent customer experience.

Key Responsibilities

• Partner with remote and outside sales to grow and retain business while providing continuous feedback on customer activity and build strategy/plan for each customer

• Customer quarterback: handle day-to-day customer need ensure customer issues are resolved both promptly and thoroughly and ensure customer maximizes existing products and services.

• Develop a knowledge base of the marketplace environment physician practice dynamics and concerns

• Participation in training and educational key learning initiatives

Minimum Requirement
Typically requires 3 years of related experience.

Critical Skills

• 1 years of related experience in Account management/sales/customer care experience

• Intermediate experience in Excel including creating spreadsheets using formulas pivot tables and data analysis

• Strong problem-solving abilities with demonstrated capability of analyzing complex issues identifying root causes and implementing effective solutions to achieve business objectives

Additional Skills

• Microsoft Office programs

• Experience in and demonstrated understanding of healthcare and distribution GPO Community Oncology industry trends EHRs inventory management technologies billing and coding private and public reimbursement models and payer contracting highly desired

• Experience with pharmaceutical products and buy-and-bill model

• Experience with SAP preferred

• or CRM software experience helpful

• Proactive and strategic to anticipate issues

• Team player with strong interpersonal and resource management skills

Working Conditions
Environment

• Remote with flexibility to work at hub location

• Minimum travel required (up to 25%)

Physical Requirements (Lifting standing etc.)
Large percent of time performing computer-based work is required.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors including performance experience and skills equity regular job market evaluations and geographical markets. The pay range shown below is aligned with McKessons pay philosophy and pay will always be compliant with any applicable regulations. In addition to base pay other compensation such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson pleaseclick here.

Our Base Pay Range for this position

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McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability age genetic information or any other legally protected category. For additional information on McKessons full Equal Employment Opportunity policies visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment please contact us by sending an email to (United States) or (Canada) . Resumes or CVs submitted to this email box will not be accepted.

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