Dining Systems Administrator

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Summary

Iowa State University Dining Services is seeking a Dining Systems Administrator (Systems Analyst II) to support and enhance the technology that powers dining operations across campus. This role focuses on the development integration and ongoing support of enterprise systems that support meal plans point-of-sale operations and student-facing services.

ISU Dining is a high-volume multi-unit operation serving students faculty and guests across campus. This role will support the large complex University Dining Program encompassing dining and production operations including residential and retail dining catering cafés convenience operations commissary and bakery production warehouse/logistics procurement maintenance IT/menu management and administrative units.

This position plays a key role in ensuring systems function reliably in a fast-paced high-volume environment. From building integrations to troubleshooting issues and supporting users this role helps keep daily operations running smoothly while also identifying opportunities to improve processes and systems over time. This role requires someone who can take initiative proactively identify and resolve issues and adapt quickly as priorities shift.

Example of Duties

• Develop and implement enterprise systems by designing building and maintaining functionality within Dining systems including point-of-sale (POS) mobile applications and meal plan programming.

• Deploys maintains and troubleshoots systems infrastructure and services including email storage and identity and access management.

• Manages and monitors all installed systems and infrastructure ensuring the highest levels of systems and infrastructure availability.

• Collects and writes technical requirements for new systems.

• Modifies maintains and updates complex software.

• Prepares and conducts system and programming tests which may require the interfacing of diverse hardware and software.

• Reviews potential applications and designs hardware/software interfaces.

• Implements best practices for scalability supportability ease of maintenance and system performance.

• Assignments are generally of a difficult technical nature and may involve project leadership activities.

• Respond to system needs in real time and take ownership of resolving issues from start to finish.

• Train and guide staff on systems such as POS and CSGold develop documentation and support adoption of new processes or system updates.

• Provide leadership through knowledge sharing clear communication and support of team members and end users.

Preferred Qualifications:

• Experience managing and supporting end-to-end IT operations within a department including systems infrastructure and user support.

• Experience developing or implementing enterprise systems including point-of-sale (POS) campus card systems (such as CBORD/CSGold) or similar platforms.

• Ability to communicate complex technical concepts effectively to non-technical stakeholders including dining staff managers and leadership.

• Experience developing and delivering custom training programs and documentation tailored to operational workflows (e.g. dining or hospitality environments).

• Strong desktop support and technical troubleshooting experience including networking fundamentals firewall concepts and supporting multiple user groups.

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

Application Instructions:
To apply for this position please click on Apply and complete the Employment Application. Please be prepared to enter or attach the following:

Resume/Curriculum Vitae

Letter of Application/Cover Letter

Why Choose Iowa State University
Iowa State Employees enjoy comprehensive health and work-life benefits including medical and dental as well as:

• Retirement benefits including defined benefit and defined contribution plans
• Generous vacation holiday and sick time and leave plans
• Onsite childcare (Ames Iowa)
• Life insurance and long-term disability
• Flexible Spending Accounts
• Various voluntary benefits and discounts
• Employee Assistance Program
• Wellbeing program

If you have questions regarding this application process please email or call or Toll Free: 1-.

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Iowa State University does not discriminate on the basis of race color age ethnicity religion national origin pregnancy sexual orientation genetic information sex marital status disability or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity 2680 Beardshear Hall 515 Morrill Road Ames Iowa 50011 Tel. email .

General ISU compensation information can be found on the University Human Resources website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.