Our Mission: Quality compassionate care for all.

Our Vision: Reimagine health care through connection service and innovation.

Our Core Values: Be Kind Trust and Be Trusted Work Together Strive for Excellence.

Why Work Here

Logan Health is looking for a professional compassionate and detail-oriented Patient Care Scheduler to support Logan Health Heart & Vascular. This specialty clinic provides heart and vascular care for patients in a professional team-oriented environment where accuracy communication and patient experience matter.

In this role you will help create a smooth and supportive experience for patients from the moment they arrive or connect with the clinic. You will support registration insurance verification financial clearance payment processing and administrative coordination while helping ensure patient information is accurate and patients are connected with the right resources when needed.

While this position is currently based at Logan Health Heart & Vascular the assigned location reporting structure or work area may change in the future as Logan Health continues moving toward a centralized Patient Access model. This role will continue to support Patient Scheduling operations and provide excellent service throughout any future transitions.

Who You Are

You are someone who enjoys making people feel welcomed supported and cared for from the moment they walk through the door. You thrive in a busy healthcare environment where organization accuracy kindness and strong communication all matter.

The ideal candidate is comfortable working in a specialty clinic setting and enjoys interacting with patients families providers and clinic team members. You are able to remain calm professional and helpful while balancing multiple priorities including patient check-in registration details insurance information administrative support and incoming phone calls.

You bring empathy professionalism attention to detail and a team-focused mindset to every interaction. You take pride in creating a positive first impression and helping patients have a smooth respectful and reassuring experience at Logan Health Heart & Vascular.

What Youll Do

As a Patient Care Scheduler you will support the daily operations of Logan Health Heart & Vascular by:

• Completing patient registrations based on acuity level clinical direction and department protocol.

• Gathering and verifying patient demographic insurance and visit-specific information.

• Reviewing and updating information received from previous visits or pre-registration.

• Ensuring accurate collection and entry of critical patient and insurance data.

• Verifying insurance eligibility and benefits through insurance verification systems.

• Calculating and communicating patient out-of-pocket responsibility when appropriate.

• Collecting and processing payments for current services and previous balances in accordance with cash management and posting policies.

• Identifying self-pay patients and referring them to financial counseling according to department procedure.

• Maintaining knowledge of Medicare Medicaid third-party payer requirements insurance guidelines pre-authorization and referral requirements and accepted insurance plans.

• Accurately identifying insurance plans within applicable systems and understanding contract requirements.

• Communicating customer service concerns workflow issues and process improvement opportunities to leadership.

• Meeting productivity and quality expectations while taking ownership of your work and the patient experience.

• Providing administrative support to help assigned areas operate effectively and efficiently.

• Maintaining confidentiality and professionalism when working with sensitive patient information.

Qualifications

Required:

• Related coursework beyond high school or experience in a complex administrative support position.

• Minimum of one year of experience in a customer service-focused position.

• Excellent verbal and written communication skills.

• Strong organizational skills and attention to detail.

• Ability to prioritize tasks think critically and work both independently and as part of a team.

• Ability to act with integrity kindness and empathy.

• Commitment to working in a team environment and maintaining confidentiality.

• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact professionalism and diplomacy.

• Computer skills including working knowledge of Microsoft Office Suite and the ability to learn additional software as needed.

Preferred:

• Previous experience in registration scheduling financial clearance patient financial services insurance verification billing or certified medical assisting.

• Strong working knowledge of healthcare insurance and benefit programs.

• Knowledge and understanding of medical terminology and medical coding.

Benefits

This full-time position is eligible for Logan Healths comprehensive benefits package which may include:

• Medical dental and vision coverage

• Paid time off

• Retirement plan with employer contribution

• Life insurance and disability coverage

• Employee wellness resources

• Employee assistance program

• Education and professional development opportunities

At Logan Health our benefits are designed to support your overall well-being both at work and outside of work.

If you are organized compassionate detail-oriented and excited to support meaningful work in a specialty care environment we encourage you to apply for our Patient Care Scheduler position with Logan Health Heart & Vascular. Join Logan Health and help create a positive respectful and supportive experience for every patient and family we serve.

Shift:

Full-time Monday through Friday 8:00 a.m. to 5:00 p.m.

Notice of Pre-Employment Screening Requirements

If you receive a job offer please note all offers are contingent upon passing a pre-employment screening which includes:

• Criminal background check

• Reference checks

• Drug Screening

• Health and Immunizations Screening

• Physical Demand Review/Screening

Equal Opportunity Employer

Logan Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status race color gender sexual orientation religion national origin age disability or any other basis protected by applicable law. If you require accommodation to complete the application testing or interview process please notify Human Resources.