Well Homes Advisor Ukraine

Job Title - Well Home Advisor

Salary -per annum (pro rata if part-time)
Grade - E
Contract Type - 12 months Fixed Term
Working Hours - 37 hours per week

Job Responsibilities General Duties

• Work with colleagues to achieve service plan objectives and targets.
• Comply with data protection legislation and the Councils Information Security Policy.
• Work flexibly in terms of hours and location including remote and home working subject to service needs.
• Participate in performance development appraisals one-to-ones and mandatory training.
• Promote and comply with the Councils Diversity Equality and Equal Opportunities policies.
• Ensure compliance with Health and Safety legislation and safe working practices.
• Demonstrate awareness of Section 17 of the Crime and Disorder Act 1998.
• Undertake other reasonable duties consistent with the grade and nature of the role.

Resident Support and Coaching

• Conduct interviews and develop 1:1 support plans to promote skills behaviour change and progression towards employment.
• Provide life and employment coaching.
• Support guests to maintain tenancies and access welfare benefits health referrals training and employment.
• Encourage community integration through volunteering and social activities.
• Facilitate attendance at interviews or training including travel and clothing allowance applications.
• Recognise and encourage positive progress.

Refugee and Resettlement Support

• Support Afghan families and individuals under the Afghan Relocation Programmes with benefits ESOL education grants training and employment.
• Support Ukrainian guests and sponsors under the Homes for Ukraine Scheme with resettlement housing benefits ESOL education and employment advice.

Housing Health and Enforcement

• Conduct home visits and housing condition assessments for private rented and owner-occupier properties.
• Investigate housing complaints in the private rented sector.
• Identify imminent health and safety risks and refer cases for statutory housing enforcement where required.
• Provide advice to improve housing conditions health and wellbeing and make referrals to relevant agencies including NHS services social care and partner teams.

Partnership Promotion and Administration

• Promote Well Homes Private Housing Services and the wider team.
• Maintain accurate manual and electronic records.
• Manage caseloads to meet performance targets and complete required administration.
• Produce monthly activity and evaluation reports.
• Liaise with external agencies and represent the Council at relevant meetings.
• Develop effective working relationships and referral pathways with partners and voluntary organisations.
• Undertake promotional activities with key stakeholders and community groups.

Essential Requirements

• Full UK driving licence and access to a vehicle

DBS Requirement

• Basic DBS Check

Benefits of Working with Us

At Thurrock Council we value our employees and offer a comprehensive benefits package including:

• Generous annual leave entitlement
• Local Government Pension Scheme
• Flexible and hybrid working opportunities (where applicable)
• Ongoing training and professional development
• Employee assistance programme and wellbeing support
• Staff discounts and local offers
• A supportive and inclusive working environment

Important Dates

Closing Date (Internal & External): 18/05/2026
Interview Date: TBC

Additional Information

If you have any questions about the role or interview process please contact:

Ahmed Dulal
Housing Enforcement Manager