Infrastructure Operations Lead (Global Biotech Company)

We are hiring for the role of Infrastructure Operations Lead to oversee and manage Business Information Systems at our global life-science this role you will work closely with the Managed Service Provider and global IT teams to design implement and continuously improve end-user support operations and infrastructure services at the companys Japan branch.

Responsibilities:
IT Operations & Delivery:
Implement ITSM best practices to run effective information systems support processes and services delivering improvements to enhance end-user experience collaboration & productivity.
Identify opportunities for automation and implement solutions to streamline processes.
Stay up to date on emerging technologies and evaluate current systems to recommend infrastructure software and hardware improvements that enhance performance and efficiency.
Ensure compliance with regulatory requirements and industry standards related to IT operations.
Implement risk management strategies to mitigate operational and cybersecurity threats.
Communicate with end-users on new technology enhancements & changes in partnership with global infrastructure leadership.

Infrastructure Engineering & Support:
Provide hands-on desktop support to end-users to resolve PC hardware & software issues
Deployment maintenance and tracking of technology assets including laptops iPads mobile devices and other peripherals.
Maintain global asset software and IT inventory management processes.
Conduct end-user training as needed

Key Requirements:
10 years of technical experience in infrastructure operations IT desktop and end user support.
Proficient knowledge of IT best practices policies and regulations
In-depth understanding of computer science cybersecurity principles client/server & cloud-based technologies and network architecture.
Proven leadership skills with the ability to direct and oversee others
Comfortable working in a dynamic and geographically dispersed project environment.
Excellent time management & organizational skills with attention to detail.
Strong problem-solving skills with the ability to deliver effective solutions

Language Skill Requirements:
Excellent oral and written communication skills using English.
Business level Japanese (JLPT N2 or above) with the ability to communicate and support domestic end-users & coordinate with local stakeholders.

Nice to Have Experience:
Experiencein the biotechnology/ life-science domain.
Project management (PMP) and ITIL certifications.