Director, Digital Design & Experience

Why join us

Our purpose is design for the good of humankind. Its the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values so we can build a more sustainable equitable and beautiful future for everyone.

About this opportunity:

The Director Digital Design & Experience is a senior enterprise leader responsible for defining and advancing MillerKnolls end-to-end digital customer experience across Retail Contract and omnichannel environments. Reporting to the Chief Marketing Officer this role sets the experience vision for how people discover evaluate purchase and engage with MillerKnoll brands regardless of channel customer type or point of entry.

This leader owns the coherence of the experience ecosystem ensuring enterprise consistency while allowing for meaningful differentiation across Herman Miller Knoll Design Within Reach and MillerKnoll. The role balances the distinct needs of consumerled retail journeys and complex contractbased buying and servicing models translating customer insight business priorities and brand intent into clear experience strategies standards and execution roadmaps.

Operating at a systems level the Director partners closely with leaders across Contract Retail eCommerce Marketing Product Technology and Creative to guide experience direction align investment and enable teams to deliver highquality lowfriction experiences at scale. This role combines strategic leadership with operational rigorsetting enterprise experience direction governing standards and enabling teams to execute consistently within a simplified omnichannel operating model.

Key Responsibilities:

• Own the enterprise digital customer experience vision across contract retail and omnichannel touchpoints.

• Establish clear experience principles and priorities that guide decisionmaking across brands and channels.

• Ensure experience strategy supports growth conversion loyalty and longterm brand equity.

• Lead crosschannel journey design across discovery specification purchase fulfillment and service.

• Balance retail and contract needs accounting for different buying cycles and complexity.

• Partner with Retail Contract eCommerce Marketing and Brand teams to ensure solutions are brandright and performancedriven.

• Synthesize customer insight and business objectives into scalable experience roadmaps.

• Champion experimentation and continuous optimization across endtoend journeys.

• Ensure experience intent is expressed consistently through messaging content and design systems.

• Define and govern experience frameworks and design systems at enterprise scale.

• Balance shared foundations with intentional brand differentiation.

• Ensure accessibility and ADA standards are consistently met.

• Provide strategic direction to Product Design and UX teams.

• Foster strong crossfunctional collaboration across the enterprise.

Qualifications:

• Bachelors degree in a related field required; advanced degree preferred.

• 10 years of experience leading enterprise digital or customer experience functions. Specific experience in Product Design and UX.

• Proven ability to define and lead endtoend experience strategies across complex ecosystems.

• Exceptional systems level thinking.

• Experience establishing enterprise experience standards that support brand differentiation.

Who We Hire

Simply put we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities gender identities and expressions ages ethnicities sexual orientations veterans from every branch of military service and more. Here you can bring your whole self to work. Were committed to equal opportunity employment including veterans and people with disabilities.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact MillerKnoll Talent Acquisition at .