Support Engineer I-Ext AMZ23543.8

Employer: Amazon Web Services Inc.
Position: Support Engineer I-Ext - AMZ23543.8
Location: Dallas TX

Multiple Positions Available:

Resolving customer technical issues through a variety of contact channels (telephone email and web/live chat) applying advanced troubleshooting techniques providing tailored solutions and working to dive deep into the root cause of an issue.
Staffing a support operations role accept escalated tickets from peers in support and leverage technical skills to determine if an escalation to the service team is necessary
Responsible for staying current and continuously learning groundbreaking technologies.
Perform network troubleshooting of AWS services using tools and technologies including TCP/IP DNS DHCP Routing Switching LAN/WAN Traceroute iPerf dig cURL.
Support migration of existing on-premise client environments to AWS Cloud and support post-migration setup activities
Drive support-related processes improvement focused on our customers experience. These can include tutorials how-to videos technical articles trainings among others.
Provide feedback to internal AWS teams on how to improve our services and work on critical highly complex customer problems that may span multiple AWS services.
Help coach/mentor new team members.

(40 hours / week 8:00am-5:00pm Salary Range $78900 - $138200)

is an Equal Opportunity Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation



A Bachelors degree or foreign equivalent in computer science digital sciences or related field and 1 year of experience in job offered or systems engineering database administration technical consultant or related occupation.
Experience must include:
1. 1 year of experience in technical support .
2. 1 year of experience in software development.
3. 1 year of experience in with object oriented language.



All applicants must meet all the above listed requirements.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.