Who We Are:
At Emburse youll not just imagine the future youll build it. As a leader in travel and expense solutions we are creating a future where technology drives business value and inspires extraordinary results.Our AI-powered platform helps organizations modernize financial operations increase visibility and optimize spend across the enterprise.
The Director Implementation is a senior delivery leader responsible for the end-to-end onboarding and
configuration of Emburses enterprise travel and expense management solutions. This role owns the
implementation lifecycle for complex multi-entity multi-integration Enterprise-tier engagements from
pre-sales scoping through go-live and handover to Customer Success and Support.
You will lead a team of Implementation Consultants and Project Managers build and enforce delivery
standards drive margin-positive outcomes and serve as the primary delivery escalation point for your
book of enterprise accounts. You operate at the intersection of delivery execution delivery economics
and customer relationship management.
This role reports to the Senior Director Professional Services (Americas) and partners closely with
Customer Success Sales and Product on pre-sales engagements handover protocols and
continuous improvement of the Emburse implementation methodology.
**This is a hybrid role (must be willing to be in our Dallas TX office 3 days a week) and a minimum of 15% travel is required**
What Youll Do
End-to-End Delivery Leadership: Own the implementation lifecycle for Enterprise-tier accounts ensuring high-quality predictable and repeatable delivery from SOW execution through go-live.
Team Development & Accountability: Lead coach and develop a team of Implementation Consultants and Project Managers setting clear performance expectations and holding the team to high delivery standards.
Delivery Rigor & Governance: Enforce structured project plans milestone governance risk escalation protocols and professional executive-status communications across the portfolio.
Strategic Portfolio Economics: Own and track delivery margins and P&L contributions identifying levers to improve profitability and efficiency without sacrificing quality.
Pre-Sales & Scoping Partnership: Collaborate with Sales and Solutions Engineering on complex pursuits to ensure SOWs are realistic properly estimated and protect services margins.
Executive Account Management: Build executive-level relationships as a trusted delivery advisor leading project kick-offs steering committees and go-live readiness reviews.
Senior Escalation Management: Serve as the primary senior delivery escalation point for at-risk accounts proactively mobilizing resources to recover project trajectory.
Operational Methodology: Champion and enforce the Emburse PS delivery methodology driving continuous improvement in templates playbooks and onboarding frameworks.
Performance Metrics & KPIs: Define and track critical implementation KPIs including time-to-go-live hours per engagement CSAT and project margins.
Cross-Functional Advocacy: Partner with Product and Engineering to advocate for configuration and integration improvements that accelerate customer time-to-value.
Lifecycle Transitions: Ensure a seamless structured handover to Customer Success and Support at go-live providing fully documented configurations and stable account states.
Resource & Capacity Planning: Participate in forecasting demand by engagement type and support strategic hiring decisions to ensure proper staffing and sequencing.
What Youll Bring
- 8 years of experience in professional services implementation or consulting within the enterprise B2B SaaS sector
- At least 5 years in a dedicated leadership or people management role with a proven ability to develop and hold high-performing delivery teams accountable
- Demonstrated success delivering multi-workstream enterprise software implementations ideally within Finance Procurement ERP or T&E solutions
- Proven experience with P&L ownership or delivery margin accountability demonstrating a deep understanding of services delivery economics
- Expertise in scoping and estimating enterprise implementations including developing and negotiating detailed Statements of Work (SOWs)
- Mastery of risk management milestone governance resource allocation and cross-functional stakeholder communications
- Working knowledge of corporate card programs expense policy configuration travel booking workflows and AP/invoice automation
- Knowledge of enterprise integrations such as ERP connectors (SAP Oracle NetSuite) SSO/SAML HRIS data feeds and financial data exports
- Experience with GDS environments (Sabre Amadeus Travelport) or TMC workflow integrations is considered a significant advantage
- Proficiency in using CRM and PSA tools such as Salesforce and Certinia/FinancialForce for project tracking and revenue recognition
- Exceptional clarity and directness in written and verbal communication across all organizational levels
- Ability to utilize KPIs and structured data to drive organizational change and build scalable repeatable delivery systems
Why Emburse
Finance is changingand at Emburse were leading the way. Our AI-powered solutions help organizations eliminate inefficiencies gain real-time visibility and optimize spendso they can focus on whats next not whats slowing them down.
A Company with Momentum We serve 12M users across 120 countries helping businesses modernize
their finance operations.
A Team That Innovates Work alongside some of the brightest minds in finance tech and AI to solve real-
world challenges.
A Culture That Empowers Competitive pay flexible work and an inclusive collaborative environment that
supports your success.
A Career That Matters Your work here drives efficiency innovation and smarter financial decision-making
for businesses everywhere.
Shape your future & find whats next at Emburse.
Emburse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or addition to federal law requirements Emburse complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Director
Who We Are: At Emburse youll not just imagine the future youll build it. As a leader in travel and expense solutions we are creating a future where technology drives business value and inspires extraordinary results.Our AI-powered platform helps organizations modernize financial operations increase...
Who We Are:
At Emburse youll not just imagine the future youll build it. As a leader in travel and expense solutions we are creating a future where technology drives business value and inspires extraordinary results.Our AI-powered platform helps organizations modernize financial operations increase visibility and optimize spend across the enterprise.
The Director Implementation is a senior delivery leader responsible for the end-to-end onboarding and
configuration of Emburses enterprise travel and expense management solutions. This role owns the
implementation lifecycle for complex multi-entity multi-integration Enterprise-tier engagements from
pre-sales scoping through go-live and handover to Customer Success and Support.
You will lead a team of Implementation Consultants and Project Managers build and enforce delivery
standards drive margin-positive outcomes and serve as the primary delivery escalation point for your
book of enterprise accounts. You operate at the intersection of delivery execution delivery economics
and customer relationship management.
This role reports to the Senior Director Professional Services (Americas) and partners closely with
Customer Success Sales and Product on pre-sales engagements handover protocols and
continuous improvement of the Emburse implementation methodology.
**This is a hybrid role (must be willing to be in our Dallas TX office 3 days a week) and a minimum of 15% travel is required**
What Youll Do
End-to-End Delivery Leadership: Own the implementation lifecycle for Enterprise-tier accounts ensuring high-quality predictable and repeatable delivery from SOW execution through go-live.
Team Development & Accountability: Lead coach and develop a team of Implementation Consultants and Project Managers setting clear performance expectations and holding the team to high delivery standards.
Delivery Rigor & Governance: Enforce structured project plans milestone governance risk escalation protocols and professional executive-status communications across the portfolio.
Strategic Portfolio Economics: Own and track delivery margins and P&L contributions identifying levers to improve profitability and efficiency without sacrificing quality.
Pre-Sales & Scoping Partnership: Collaborate with Sales and Solutions Engineering on complex pursuits to ensure SOWs are realistic properly estimated and protect services margins.
Executive Account Management: Build executive-level relationships as a trusted delivery advisor leading project kick-offs steering committees and go-live readiness reviews.
Senior Escalation Management: Serve as the primary senior delivery escalation point for at-risk accounts proactively mobilizing resources to recover project trajectory.
Operational Methodology: Champion and enforce the Emburse PS delivery methodology driving continuous improvement in templates playbooks and onboarding frameworks.
Performance Metrics & KPIs: Define and track critical implementation KPIs including time-to-go-live hours per engagement CSAT and project margins.
Cross-Functional Advocacy: Partner with Product and Engineering to advocate for configuration and integration improvements that accelerate customer time-to-value.
Lifecycle Transitions: Ensure a seamless structured handover to Customer Success and Support at go-live providing fully documented configurations and stable account states.
Resource & Capacity Planning: Participate in forecasting demand by engagement type and support strategic hiring decisions to ensure proper staffing and sequencing.
What Youll Bring
- 8 years of experience in professional services implementation or consulting within the enterprise B2B SaaS sector
- At least 5 years in a dedicated leadership or people management role with a proven ability to develop and hold high-performing delivery teams accountable
- Demonstrated success delivering multi-workstream enterprise software implementations ideally within Finance Procurement ERP or T&E solutions
- Proven experience with P&L ownership or delivery margin accountability demonstrating a deep understanding of services delivery economics
- Expertise in scoping and estimating enterprise implementations including developing and negotiating detailed Statements of Work (SOWs)
- Mastery of risk management milestone governance resource allocation and cross-functional stakeholder communications
- Working knowledge of corporate card programs expense policy configuration travel booking workflows and AP/invoice automation
- Knowledge of enterprise integrations such as ERP connectors (SAP Oracle NetSuite) SSO/SAML HRIS data feeds and financial data exports
- Experience with GDS environments (Sabre Amadeus Travelport) or TMC workflow integrations is considered a significant advantage
- Proficiency in using CRM and PSA tools such as Salesforce and Certinia/FinancialForce for project tracking and revenue recognition
- Exceptional clarity and directness in written and verbal communication across all organizational levels
- Ability to utilize KPIs and structured data to drive organizational change and build scalable repeatable delivery systems
Why Emburse
Finance is changingand at Emburse were leading the way. Our AI-powered solutions help organizations eliminate inefficiencies gain real-time visibility and optimize spendso they can focus on whats next not whats slowing them down.
A Company with Momentum We serve 12M users across 120 countries helping businesses modernize
their finance operations.
A Team That Innovates Work alongside some of the brightest minds in finance tech and AI to solve real-
world challenges.
A Culture That Empowers Competitive pay flexible work and an inclusive collaborative environment that
supports your success.
A Career That Matters Your work here drives efficiency innovation and smarter financial decision-making
for businesses everywhere.
Shape your future & find whats next at Emburse.
Emburse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or addition to federal law requirements Emburse complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Director
View more
View less
Job Location:
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
