Director of Stores

Compensation: $90000 - $95000/Year Commensurate with experience

Benefits:
We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement tuition costs and text books.

Overview:

The Director of Stores is a senior leader within Housing Works Business Enterprises responsible for the overall performance operational excellence and financial results of the Thrift Shops portfolio. This role leads and develops multi-site store teams drives sales growth and profitability and ensures a consistent high-quality customer and donor experience aligned with Housing Works brand standards retail budget and Strategic Plan.

Partnering closely with the Thrift Administrative Team and cross-functional leaders the Director of Stores sets operational strategy leverages performance data to drive continuous improvement and ensures all stores reflect Housing Works mission values and commitment to community impact.

Essential Job Functions

Primary:

Drive sales and profitability across Housing Works Thrift Shops by working with Store Managers to develop skilled store teams and to build a sales and customer focused culture in stores which includes both the retail and donor experience

Set strategy across all shops and provide operational expertise to ensure that shops are supported with the necessary tools to improve sales growth leveraging metrics to evolve the shops to be KPI focused resulting in improved performance

Maximize profitability across the network of retail shops including through analyzing sales and anticipating sales trends staffing and staff/volunteer development and working with other Directors/Managers responsible for merchandise planning in store visual merchandising operational support and marketing

Recruit hire develop and motivate store management teams identifying training needs and ensuring operational compliance resulting in accountability and learning systems that are used effectively to build a strong management talent pipeline

In partnership with Marketing develop and execute the annual promotional strategy providing store feedback and showing the agility to adapt strategies to changing market conditions and consumer behaviors

Secondary:

In partnership with Development plan and execute Housing Works annual fundraising events

Demonstrate excellent internal and external customer service and growing this within the retail shops and amongst support teams

Demonstrate excellent teamwork and growing this within the retail shops and amongst the support team

In partnership with the Asset Protection Manager ensure that the Policy and Procedure manual is up to date and accurate and that operational processes are consistently evaluated for improvements and greater efficiency

Work closely with the Vice President of Retail & Marketing to ensure that retail shops are accountable for demonstrating Housing Works values and complying with all legal and commercial obligations and Housing Works policies and procedures

Other Functions

Maintain professional and technical knowledge by attending training meetings/sessions and through independent study.

Be a Housing Works Ambassador by knowing and communicating the Mission Statement outreaching to the community and participating in a minimum of three direct in-person actions and four alternative format actions per year aimed at ending the twin crises of homelessness and HIV/AIDS.

Education:

4 year College Degree

Qualifications/Requirements:

Minimum 3 to 5 years multi-store management experience or the equivalent. Demonstrated success in driving sales and improving store profitability across multiple locations is essential

Proficiency in Microsoft Office

Knowledge of secondhand resale or value-based retail environments strongly preferred

Proven ability to lead develop and inspire large diverse teams across multiple locations

Working knowledge of HR best practices employee relations and labor compliance

Competencies:

Excellent internal and external customer service

Excellent communication skills (both verbal and written) interpersonal and team-oriented skills

Self-starting self-motivating solutions-oriented mindset

Highly organized with strong attention to detail

Hands on leader able to balance strategy with execution

Strong alignment and commitment to the Housing Works mission

Essential Physical Demands/Working Conditions:

Flexibility in schedule; weekends and holidays are required; required to work over 40 hours a week as necessary

Frequently communicates (exchanges information converse with express oneself) with staff vendors supervisors and community at large

Frequently required to traverse public transportation to attend meetings and/or participate in presentations and training seminars

Excellent verbal and written communications skills articulations and instruction of policy and procedure. Coach staff in accordance with organizational policy and best practices

Frequently required to work at a computer approximately 50% of the time 50% of the time will be interacting with staff and customers this position is a hybrid position 40% permitted from home 60% must be on site and in person

Occasionally required to stand walk kneel and bend for long periods of time

Occasionally exchange information in communication with individuals who are agitated confrontational or difficult patrons from a variety of socio-economic cultural and religious backgrounds

Occasionally required to lift a minimum of 40 pounds

Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain. Housing Works will never ask job candidates for personal information such as social security numbers or bank account details over the phone. If you suspect that a job posting may be fake or wish to confirm that a job posting from Housing Works is genuine please contact us at

Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York States first harm reduction-based OASAS-licensed outpatient drug treatment program. Other services include Health Home care management behavioral health and syringe exchange programs. A pioneer in the social entrepreneurship movement Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information visit . Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing healthcare HIV prevention and treatment among other lifesaving services.

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Required Experience:

Director