Software Engineer Platform & Infrastructure

Company Overview

Promise modernizes how government agencies and utilities support people in financial difficulty. We build technology that makes it simple for residents to receive benefits engage with assistance programs set up flexible payment plans and stay on trackwhile helping agencies increase efficiency recover revenue and deliver services with dignity. Our mission is to transform public systems so they work better for everyone especially the most vulnerable.

Our team includes experts from companies like Palantir Google Stripe and esteemed government leaders. We work hard and believe deeply in what we do. Were looking for excellent people to build innovative resilient technology.

Backed by over $50 million in funding from top investors such as Reid Hoffman Howard Schultz Michael Seibel Y Combinator 8VC The General Partnership First Round Capital Kapor Capital XYZ Ventures and Bronze Investments Promise has been recognized as one of Fast Companys Worlds Most Innovative Companies of 2022 Forbes Next Billion-Dollar Startups 2024 and Y Combinators #1 GovTech startup.

About the Role

Promise is looking for a Platform & Infrastructure Engineer to help shape how we deliver and run software with automation at the center of everything you do.

Youll build the systems that let us ship faster smarter safer and better. Working closely with our Product and Forward Deployed Engineers youll give them the foundation they need to solve real customer problems so they can stay focused on exactly that.

The through line of this role: fewer humans in the loop for the things that dont need them. That means owning deployments environment setup security on-call triage policy checks cost reviews and compliance evidence and systematically taking humans out of those flows wherever it makes sense.

What Youll Do

• Build and own our GCP infrastructure Kubernetes clusters and Terraform IaC

• Own CI/CD across all services end to end

• Build internal platforms and tooling that help product engineers ship with less friction

• Use AI to automate platform work that used to require a human

• Respond to incidents own the postmortem and close the loop so they dont repeat

• Partner with Engineering IT and Security to build the pipelines our products run on

What Will Help You Succeed

• 5 years in software or infrastructure with meaningful time in a platform infra or SRE role

• Kubernetes experience in production

• Solid Terraform or equivalent IaC experience

• A track record of building internal systems other teams depend on and trust

• Youve been on-call for things you built and you have real opinions about what that taught you

• You use AI tools in your own work and can speak to how and why

Nice to Have

• Google Cloud Platform (our primary cloud)

• ArgoCD experience

• TypeScript or Go

• Fintech Payments or GovTech background

• SOC 2 FedRAMP or PCI experience

Who Thrives at Promise

Youll love it here if:

• You are energized by big complex challenges and the opportunity to solve them.

• You want your work to have a real measurable impact on peoples lives.

• You take ownership and run toward problems not away from them.

• You value clear candid and constructive communication.

Promise is not for you if:

• You prefer hierarchy and rigid structures. We operate with freedom and responsibility.

• You are uncomfortable with change. We move fast adapt often and expect agility.

• You want a typical corporate culture. We are mission-driven ambitious and direct.

• You believe efficiency means doing less. We believe efficiency means doing better.

How We Support Our People

At Promise we invest in our teams well-being growth and sense of ownership.

• Equity for All: All full-time employees receive stock options to share in our companys success.

• 100% Paid Health Coverage: We cover 100% of base medical dental and vision insurance plans for employees and their dependents.

• Hybrid Work: We collaborate in the office at least four days a week to stay connected and aligned as a team.

• Flexible Time Off: Self-managed FTO and 12 paid holidays we trust you to balance your work and your life.

Please note: Benefits are reviewed periodically and may be updated at the sole discretion of Promise.

Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race color religion sex sexual orientation gender identity national origin disability genetic information age or military or veteran status. Additionally the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities pregnant individuals and those with sincerely held religious beliefs in accordance with applicable laws. To request a reasonable accommodation please email

Promise engages in US government contracts and restricts hiring to US persons which includes US citizens and permanent residents (e.g. Green Card holders). Additionally candidates must reside in the US.

Promise participates in E-Verify. To learn more view E-Verify Participation Notice and Right to Work Notice.

Required Experience:

IC