Patient Liaison Officer Grade V, Acute Floor Emergency Department (04.030 (2026))

TallaghtHospital

Job Location:

Dublin - Ireland

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Title: Patient Liaison Officer Grade V - Emergency Department Acute Floor

Reference No: 04.030 (2026)

Department / Directorate: Emergency Department / Nursing Directorate

Reports to: Assistant Director of Nursing ED / Administration Manager ED /Direct working relationship with the Patient Advice Liaison Service Department

Tallaght University Hospital (TUH) is one of Irelands largest acute teaching and learning hospitals with adult psychiatric and age-related healthcare on one site. The Hospital has 450 inpatient adult beds 74 onsite day beds for Dialysis Oncology Infusion Haematology Cardiology Bone & Joint and minor surgery services. The Hospital also has a Day Surgery Centre located near the Hospital which has four theatres and 25 bays for elective surgery. There are an additional 61 offsite beds under its governance. The Hospital is staffed by over 4000 people with 64 different nationalities represented on the team.

The Hospital is a provider of local regional and national specialties. It is a designated trauma unit incorporating the National Pelvic and Acetabular Unit a national Urology Centre and the second largest provider of renal dialysis services in the country.

One of the two main academic teaching hospitals of Trinity College Dublin - TUH specialise in the training and professional development of staff in areas such as Medicine Nursing Health & Social Care Professionals Emergency Medicine and Surgery amongst many others. TUH is part of the Dublin Midlands Hospital Group which serves a population of over 1.2 million across seven counties.

The Hospital is an exciting and dynamic place to work in the midst of implementing a new hospital strategy the team have already delivered on the opening of a new Renal Dialysis unit Reeves Day Surgery Centre a step down facility in the community a new ICU and the development of a superregional Endometriosis Service. It is an exciting time to join the TUH team and one of Irelands main teaching hospitals with so many plans to enhance patient care. The Hospital believes in investing in their team and offers excellent education and research opportunities.

TUH Vision and Values

The vision of the Hospital is People Caring for People to Live Better Lives through excellent health outcomes supported by evidenced based practice positive patient and staff experience in an empowering and caring environment. A culture of innovation and quality improvement in everything we do.

Our TUH CARE values for patients their families our community and staff are:

Collaborate together and with our academic and care partners
Achieve our goals positive outcomes and wellbeing
Respect for patients each other and our environment
Equity for patients and staff

At TUH we view our staff as our most valuable asset and every member of the Team is valued equally. We recognise that a skilled satisfied and motivated workforce is a prerequisite to high quality care.

A full overview of TUH is available on us

Purpose of the Role:

The Patient Liaison Officer (PLO) will act as the main contact between patients their families carers and the Acute Floor staff. They ensure that the patient voice is heard either through the patient directly or through a nominated representative. If a patient wants to provide feedback or make a comment about the Hospital and the care they received during their treatment or find out more about their journey through the department our PLO will assist them in doing so or refer them to the appropriate person who will be able to assist them further

Overview of Role

Key Duties and Responsibilities

Facilitate the communications process between patients their relatives and staff on the Acute Floor (this includes all patients across the Acute Floor admitted and non-admitted).
Circulate in the waiting rooms of the Acute Floor in order to facilitate communication with patients and their relatives and answer any queries.
Advocate for patients across the Acute Floor through communication negotiation and representation of the patients values and decisions in collaboration with other team members.
Support the implementation of the HIQA standards for Safer Better Healthcare focusing on the standard relating to Person Centred Care and ensuring the patient is the centre of all we do in the Hospital.
Ensure that patients and their relatives are treated with kindness consideration and respect and that the values and ethos of TUH are evident through the work carried out by all staff.
Inform families with patient consent of patient activities and departmental processes.
Identify potential problematic situations involving patients and their families and attempt to resolve any problems or complaints at local level in a timely manner.
Communicate actual and potential medical and service user problems to the appropriate staff.
Serve as a resource for families in need of assistance. Utilize appropriate resources when necessary to promote satisfaction and positive patient and family relations.
Support and assist in the implementation of the mission philosophy policies and goals of the Hospital and Acute Floor.
Assist with family/patient complaints follow-up and resolution in conjunction with the PALS Department
Communicate with any patients choosing not to wait and inform Triage nurse as appropriate.
Work collaboratively with the Acute Floor CNM2 shift lead Social Workers Physicians Security Officers and other staff to meet the needs of patients families and visitors.
Participate in Acute Floor committees meeting and Quality Improvement projects as appropriate.
Deliver Education and Training Programmes.
Develop policies procedures and protocols for new/existing practices and be aware and have in-depth knowledge of existing policies pertinent to the Emergency department.
Support hospital in-house survey programmes including electronic surveys
Support National Patient Experience Survey Programmes.
Participating in departmental projects which includes data collation and graphical presentation.
Ensure all interaction with patients and patient records are carried out in a strictly confidential manner.
Organise and/or attend meetings working groups committees as required relevant to the department.
Participate in hospital and departmental audit
Undertake any relevant education training and/or workshop to ensure skillset is maintained including the HSE National communication programme.
Attend monthly meetings with the Patient Advocacy department
Carry out any other duties which may be assigned from time to time.

General Accountability

Commitment to continuous professional development including completion of relevant internal training programmes available through our Centre for Learning & Development Prospectus.

Qualifications & Experience required

Must have:

Have obtained at least Grade D3 in five subjects in the Leaving Certificate Examination (higher ordinary applied or vocational programmes) or equivalent

Have passed an examination at the appropriate level within the QQI qualifications framework which can be assessed as being of a comparable to Leaving Certificate standard or equivalent or higher i.e. Fetac Level 5

Have satisfactory relevant experience which encompasses demonstrable equivalent skills

And

Have 3 years experience working in a Healthcare environment with at least 6 months experience in a patient liaison role
Excellent communication and interpersonal skills and ability to work as part of a team
Suitable supervisory experience
Willing to undertake internal supervisory/management course within the first 12 months of being appointed to the role
Supervisory duties must be evident within your CV to be shortlisted
Practical experience of use of computer packages to include Microsoft Office i.e. Word Excel Outlook PowerPoint and other related packages
Fluent command and understanding of the English language to include spoken and written word

Desirable:

1 years Supervisory experience
3rd level qualification equivalent to Fetac level 6
Experience of managing complaints in a healthcare setting
Experience working in an emergency department
Customer service qualification

Reward & Recognition

Remuneration is in accordance with the Department of Health Consolidated Salary Scales effective 1st February 2026: 52235 by 7 increments to 62485 incl. 2 LSIs
The appointment is fulltime permanent and pensionable
The annual leave entitlement is 29 working days per year. The leave year runs from 1st April to the 31st of March each year
Normal working hours are 37 worked over 5 days. Your contracted hours of work are liable to change to meet the requirements for extended day services in accordance with the terms of the Framework Agreement

Application Process
Applications must be submitted on-line at by completing the application form and attaching your CV. Candidates should be aware that when applying for a post through the On-Line Application System (Candidate Manager) they will receive an automated replying acknowledging receipt of their application. Should you for any reason not receive this automated acknowledgement you should notify the Human Resources Department before the closing date otherwise your application will not be considered.

All candidates should note that in order to maintain a timely process the closing date and time for receipt of applications will be strictly adhered to.

Informal Enquiries to: Ms. Loreto Brady Administration Manager ED - Telephone (01)or email

Closing Date: Before close of business on 14th May 2026

TUH Core Competencies

Core Area	Competency	Level
Managing the service	Quality & Safety of Service	3
Managing the service	Delivery of Results	2
Managing Change	Problem Solving & Decision Making	3
Managing Change	Communications & Influencing	2
Managing Yourself	Team player	3
Managing Yourself	Planning and Organising	2
Managing People	People Management	3
Managing People	Leadership	2

Please go details of the core competencies

Required Experience:

Unclear Seniority

Job Title: Patient Liaison Officer Grade V - Emergency Department Acute FloorReference No: 04.030 (2026) Department / Directorate: Emergency Department / Nursing DirectorateReports to: Assistant Director of Nursing ED / Administration Manager ED /Direct working relationship with the Patient Advice...

Collaborate together and with our academic and care partners
Achieve our goals positive outcomes and wellbeing
Respect for patients each other and our environment
Equity for patients and staff

Facilitate the communications process between patients their relatives and staff on the Acute Floor (this includes all patients across the Acute Floor admitted and non-admitted).
Circulate in the waiting rooms of the Acute Floor in order to facilitate communication with patients and their relatives and answer any queries.
Advocate for patients across the Acute Floor through communication negotiation and representation of the patients values and decisions in collaboration with other team members.
Support the implementation of the HIQA standards for Safer Better Healthcare focusing on the standard relating to Person Centred Care and ensuring the patient is the centre of all we do in the Hospital.
Ensure that patients and their relatives are treated with kindness consideration and respect and that the values and ethos of TUH are evident through the work carried out by all staff.
Inform families with patient consent of patient activities and departmental processes.
Identify potential problematic situations involving patients and their families and attempt to resolve any problems or complaints at local level in a timely manner.
Communicate actual and potential medical and service user problems to the appropriate staff.
Serve as a resource for families in need of assistance. Utilize appropriate resources when necessary to promote satisfaction and positive patient and family relations.
Support and assist in the implementation of the mission philosophy policies and goals of the Hospital and Acute Floor.
Assist with family/patient complaints follow-up and resolution in conjunction with the PALS Department
Communicate with any patients choosing not to wait and inform Triage nurse as appropriate.
Work collaboratively with the Acute Floor CNM2 shift lead Social Workers Physicians Security Officers and other staff to meet the needs of patients families and visitors.
Participate in Acute Floor committees meeting and Quality Improvement projects as appropriate.
Deliver Education and Training Programmes.
Develop policies procedures and protocols for new/existing practices and be aware and have in-depth knowledge of existing policies pertinent to the Emergency department.
Support hospital in-house survey programmes including electronic surveys
Support National Patient Experience Survey Programmes.
Participating in departmental projects which includes data collation and graphical presentation.
Ensure all interaction with patients and patient records are carried out in a strictly confidential manner.
Organise and/or attend meetings working groups committees as required relevant to the department.
Participate in hospital and departmental audit
Undertake any relevant education training and/or workshop to ensure skillset is maintained including the HSE National communication programme.
Attend monthly meetings with the Patient Advocacy department
Carry out any other duties which may be assigned from time to time.

General Accountability

Commitment to continuous professional development including completion of relevant internal training programmes available through our Centre for Learning & Development Prospectus.

Qualifications & Experience required

Must have:

Have obtained at least Grade D3 in five subjects in the Leaving Certificate Examination (higher ordinary applied or vocational programmes) or equivalent

Have passed an examination at the appropriate level within the QQI qualifications framework which can be assessed as being of a comparable to Leaving Certificate standard or equivalent or higher i.e. Fetac Level 5

Have satisfactory relevant experience which encompasses demonstrable equivalent skills

And

Have 3 years experience working in a Healthcare environment with at least 6 months experience in a patient liaison role
Excellent communication and interpersonal skills and ability to work as part of a team
Suitable supervisory experience
Willing to undertake internal supervisory/management course within the first 12 months of being appointed to the role
Supervisory duties must be evident within your CV to be shortlisted
Practical experience of use of computer packages to include Microsoft Office i.e. Word Excel Outlook PowerPoint and other related packages
Fluent command and understanding of the English language to include spoken and written word

Desirable:

1 years Supervisory experience
3rd level qualification equivalent to Fetac level 6
Experience of managing complaints in a healthcare setting
Experience working in an emergency department
Customer service qualification

Reward & Recognition

Remuneration is in accordance with the Department of Health Consolidated Salary Scales effective 1st February 2026: 52235 by 7 increments to 62485 incl. 2 LSIs
The appointment is fulltime permanent and pensionable
The annual leave entitlement is 29 working days per year. The leave year runs from 1st April to the 31st of March each year
Normal working hours are 37 worked over 5 days. Your contracted hours of work are liable to change to meet the requirements for extended day services in accordance with the terms of the Framework Agreement

Core Area	Competency	Level
Managing the service	Quality & Safety of Service	3
Managing the service	Delivery of Results	2
Managing Change	Problem Solving & Decision Making	3
Managing Change	Communications & Influencing	2
Managing Yourself	Team player	3
Managing Yourself	Planning and Organising	2
Managing People	People Management	3
Managing People	Leadership	2