Pega professional

Title: Pega professional

Location: Fort Lauderdale FL

Role Summary:
We are looking for a highly experienced Pega professional (CSSA/LSA certified) with 10 years of experience and strong hands-on expertise in Pega PRPC and Smart Dispute framework. The role involves designing developing and implementing dispute management solutions especially in banking/cards/payment domains.

Key Responsibilities:
Design and develop scalable solutions using Pega PRPC platform
Implement and customize Pega Smart Dispute framework
Build dispute workflows including chargebacks fraud disputes and claims lifecycle management
Work with business stakeholders to gather and translate requirements into Pega case designs
Develop case types data models integrations (REST/SOAP APIs) and UI components
Ensure adherence to Pega guardrails performance optimization and reusable components
Participate in code reviews design reviews and production support
Mentor junior developers (especially for LSA role)

Required Skills and Experience:
10 years of overall IT experience
5-8 years of hands-on experience in Pega PRPC
CSSA certification required; LSA preferred
Strong experience in case management data pages flows decisioning and integrations
Hands-on experience in Pega Smart Dispute framework is mandatory
Experience with dispute lifecycle chargebacks and card/payment dispute workflows

Domain Expertise:
Banking or Financial Services domain preferred
Experience with credit cards payments fraud and dispute systems
Candidates without Smart Dispute experience are not a fit

Good to Have:
Experience with Pega Customer Service or Customer Decision Hub
Role Expectations:
CSSA - strong individual contributor able to design modules independently
LSA - own architecture lead teams and client discussions define best practices

Additional Expectations:
Strong communication skills and ability to work in a client-facing role
Ability to work in global delivery model (US)
Flexibility for production support when required