Advanced Technology Concierge

At American Vision Partners (AVP) we partner with the most respected ophthalmology practices in the country and integrate best-in-class management systems operational infrastructure and advanced technology to provide the highest quality patient care possible. Our practices include Barnet Dulaney Perkins Eye Center Southwestern Eye Center Retinal Consultants of Arizona M&M Eye Institute Abrams Eye Institute Southwest Eye Institute Aiello Eye Institute Moretsky Cassidy Vision Correction Wellish Vision Institute West Texas Eye Associates and Vantage Eye Center. We are focused on building the nations largest and most comprehensive eye care practices and currently operate more than 100 eye care centers in Arizona New Mexico Nevada California and Texas including 25 ambulatory surgical centers.

At AVP we value teamwork providing exceptional experiences continuous improvement financial strength and hard work. We are committed to providing best-in-class patient care pioneering research and technology and most importantly rewarding and recognizing our employees!

The Advanced Technology Concierge delivers a high-touch patient-centered experience for individuals preparing for cataract surgery providing expert education and personalized guidance on all surgical options including advanced technology and premium lens offerings. This role supports confident informed decision-making while enhancing the overall patient addition the Advanced Technology Concierge reviews and screens surgical referrals to ensure alignment between patient needs clinical indications and surgeon expertise serving as a key liaison throughout the surgical pathway. The role also ensures timely accurate documentation of patient interactions to support seamless communication continuity of care and optimal clinical and operational outcomes

Develops and maintains deep knowledge of cataract surgery including advanced technology intraocular lenses (IOLs) and premium offerings across American Vision Partners

Conducts patient candidacy assessments by reviewing clinical information and engaging patients to understand visual goals lifestyle needs and expectations ensuring alignment with surgeon expertise

Serves as a dedicated patient advisor delivering high-quality remote consultations following diagnostic testing and surgeon pre-operative visits

Educates and guides patients through surgical and advanced technology options clearly articulating value benefits and differentiators to support informed decision-making

Sets clear expectations for visual outcomes post-operative considerations and technology capabilities to ensure alignment across the care continuum

Communicates pricing out-of-pocket costs and financing options in a transparent patient-friendly manner

Drives premium technology adoption by building trust addressing questions and objections and reinforcing the value of personalized vision solutions

Delivers a high-touch concierge-level patient experience that enhances satisfaction and supports a seamless surgical journey

Manages patient communications across multiple channels ensuring timely follow-up responsiveness and resolution of inquiries

Documents all patient interactions accurately to support continuity of care and cross-functional alignment

Maintains strict adherence to patient privacy standards and all regulatory requirements

Demonstrates strong emotional intelligence adapting communication style to build trust and guide patients through decision-making

Operates with urgency to effectively progress patients through the surgical pathway while maintaining a highquality experience

Supports standardization of patient education and advanced technology messaging across providers and markets

Identifies workflow improvement opportunities and provides feedback to enhance patient experience operational efficiency and conversion outcomes

Collaborates with physicians clinical and administrative teams to ensure alignment and consistency in the patient experience

Represents the organization with professionalism reinforcing brand trust and clinical excellence

Participates in ongoing training to remain current on evolving technologies and best practices

Contributes to a positive team-oriented environment and supports organizational growth initiatives

Performs additional duties as assigned

High School Diploma or GED required

Minimum one year of experience in a medical practice; refractive surgical aesthetic or ophthalmology experience preferred

Experience in ophthalmology strongly preferred

Bilingual (Spanish) preferred but not required

Demonstrates a positive solutions-oriented mindset; embraces and champions change while maintaining an upbeat professional and no-nonsense approach

Strong consultative communication skills with the ability to guide patients through complex clinical and financial decisions

Proven ability to build rapport and establish trust quickly particularly in a remote or phone-based environment

Comfortable discussing financial options presenting payment plans and navigating high-cost conversations with confidence and empathy

Demonstrated ability to manage patient objections and support informed decision-making

Results-oriented with the ability to influence patient decisions and support premium service adoption

Excellent verbal and written communication skills

Strong organizational and time management skills with the ability to manage a high-volume patient pipeline

Ability to make decisions within established protocols with minimal supervision

Demonstrates strong emotional intelligence and adaptability in patient interactions

Detail-oriented reliable and able to multi-task in a fast-paced high-volume environment

Demonstrated ability to meet deadlines and operate with a sense of urgency

Experience with NextGen systems and managing patient communications across multiple platforms preferred

Strong computer skills

Ability to collaborate effectively across clinical surgical and administrative teams while maintaining individual accountability

Your health happiness and your future matters! At AVP we offer everything from medical and dental insurance significant eye care discounts child care assistance pet insurance continuing education funds 401(k) paid holidays PTO Sick Time opportunity for growth and much more!