Non-Household Performance Lead

Circa 38813 (depending on skills & experience)

Permanent /FullTime/ 37 hours per week(Flexible Working Opportunities are available)

Peterborough

Private Healthcare

Double Matched Pension Scheme

Make every drop of your potential count!

The non-household English water market is a competitive retail marketoperatingsince April 2017 and overseen by Ofwat and MOSL. Within this landscape the Wholesale Service Centre (WSC) acts as the single point of contact for all competitive retail-to-wholesale enquiries ensuring a level playing field between Anglian Waters own retail arm and all other retailers.

As Non-Household Performance Lead you will sit at the heart of the wholesale business leading operational performance across the WSC. You will manage a multi-skilled team and third-party delivery partners ensuring all non-household retailer enquiries are handled consistently equivalently and in line with market codes and service level agreements.

Whatyoullbe doing

• Leading and managing the performance of Wholesale Service Centre advisers and third-party delivery partners

• Managing regular stakeholder engagements sessions to deliver KPIs

• Driving a high-performance commercially focused team culture

• Planning day-to-day workloads forecastingdemandand ensuring effective resourcing

• Ensuring all retailer enquiries are handled equivalently within agreed service levels

• Coordinating delivery across new appointment and variation switching bulk supply and Water Supply Licensee activity

• Overseeing wholesale billing tariffchangesand liaison with internal billing teams

• Managing Maximum Daily Demand (MDD) monitoring in line with Wholesale MDD policy

• Producing performance reporting and management information

• Coaching and developing team members to build capability and resilience

• Challenging processes and driving continuous improvement

• Maintaininghigh standardsof Health & Safety and promoting a strong safety culture

Whatwerelooking for

• Strong understanding of the non-household retail water market

• Experience leading teams in an operational or service delivery environment

• Proven ability to manage performance against KPIs and service levels

• Working knowledge of SAP Salesforce PowerBIand Excel

• Experience in B2B service delivery billing servicesupportor metering

• Strong communicationand influencing skills

• Excellent attention to detail and regulatory awareness

• Self-starter able to manage competing priorities

Benefits

• 26 days annual leave plus bank holidays (increasing with length of service)

• Flexible working options

• Private health care

• Competitive pension scheme Anglian Water double-matches contributions up to 6%

• Life assurance at eight times your salary

• Annual bonus

• Potential funded car allowance depending on evidenced business mileage

• Personal medical assessments

• Virtual GP service

• Cancer screening

• Financial wellbeing support and salary finance benefits

• Lifestyle savings including discounts on retailtraveland utilities

• Employee Assistance Programme

• Volunteer days

Inclusion at Anglian Water

Werecommitted to creating a workplace where everyone feels they belong. We are proud signatories of the Social Mobility Pledge Race at Work Charter and Armed Forces Covenant andwerea Disability Confident employer.

Closing Date:17thMay2026

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