New Homes Assistant
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Job Location:
Monthly Salary:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
About the Role
The New Homes Assistant role is pivotal in helping the housing and communities team meet their key accountabilities: sustainable tenancies (from pre-tenancy) building trusted relationships with tenants early intervention and prevention reducing customer need and demand maximising income (voids and arrears) compliance with occupation contracts and ensuring tenants have the support they need.
You will work with the New Homes Team Lead to allocate our homes in-line with our policies and support new tenants to ensure that their tenancy will be sustained. You will help Neighbourhood Managers by organising appointments for viewings and tenancy sign-ups and our Voids team to arrange timely re-lets and ensure that all paperwork is completed and available ahead of a contract being signed.
About You
Focusing on working with the New Homes Team Lead to allocate and let ourhomes efficiently in-line with CCHA policies and the common housing register.Risk assessing applicants to ensure that they receive the support they need tomove into their new home without any problems setting them up to sustain theirtenancy.
To be a customer champion who provides excellent service for applicants on theCommon Housing Register and CCHA customers by responding to housingenquiries in line with CCHAs policies and procedures. Being the first point ofcontact when taking inbound and making outbound housing and communities callsrelating to allocations and lettings.
Provide cover and support when required to the wider housing team by receivinghousing related calls and covering the reception at Tolven.
Our Shared Values
At CCHA values and diverse thinking as just as sought after as technical skills and qualifications. Our values are embedded throughout the organisation. They set out how we work together and how decisions are made. Here at CCHA we live our values by being:
Trustworthy Brave Caring Genuine Respectful Honest
Job Description
The job description will download in PDF format. To request an alternative format please get in touch.
Interview Guidance
The guidance will download in PDF format. To request an alternative format or language pleaseget in touch.
Required Experience:
Junior IC
About Company
Cardiff Community Housing Association (CCHA) is a registered social landlord with almost 3,000 homes in south east Cardiff.
