ServiceNow Project Manager
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Job Location:
Washington, AR - USA
Hourly Salary:
$ 56 - 66
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description:
Short Description:
The Client is seeking an experienced ServiceNow Project Manager / Business Analyst to lead and support the delivery of ServiceNow initiatives from concept to implementation.
Complete Description:
Employment Type: Contract w2/1099/C2C
Employment Type: Contract w2/1099/C2C
This role will oversee project planning requirements gathering and stakeholder coordination while ensuring solutions align with industry best practices and Client IT service management goals. The ideal candidate has deep ServiceNow platform expertise strong analytical and communication skills and a proven ability to guide crossfunctional teams through design development testing and adoption activities. Responsibilities include managing project timelines facilitating requirements and design sessions validating configurations supporting organizational change management and ensuring successful delivery of highquality ServiceNow enhancements.
Responsibilities:
- Lead endtoend delivery of ServiceNow initiatives from intake and scoping through design development testing training deployment and stabilization ensuring alignment with Client ITSM strategy and governance models.
- Manage project timelines milestones risks and communications; coordinate crossfunctional teams including technical developers architects product owners and business stakeholders.
Ensure project activities follow industry best practices ServiceNow implementation standards and District/ Client delivery frameworks. - Conduct requirements elicitation sessions (workshops interviews JAD sessions) to document business functional and technical requirements for new or enhanced ServiceNow modules workflows and integrations.
- Translate business processes into detailed process flows user stories acceptance criteria and configuration specifications; validate alignment with ITIL/ITSM processes.
- Apply expertlevel knowledge of ServiceNow (platform configuration catalog items forms workflows dashboards reporting and core ITSM modules such as Incident Problem Change Service Catalog HAM/SAM/CMDB) to design optimal scalable solutions.
- Validate platform configurations and assist technical teams with data modeling enhancements integrations and custom development efforts.
- Partner with technical staff to confirm feasibility identify design constraints and streamline configuration and implementation processes.
- Build trusted relationships with business owners program leadership and technical teams; serve as primary liaison for requirements prioritization design decisions and issue resolution.
- Support Organizational Change Management (OCM) efforts by communicating futurestate workflows facilitating solution demonstrations developing training materials and delivering enduser training sessions.
- Maintain all project artifacts including requirements design documents test evidence meeting notes training materials and status reports.
- Prepare dashboards performance reports KPIs and analytics using ServiceNow reporting Performance Analytics or complementary BI tools (e.g. PowerBI).
- Ensure compliance with District policies Client standards contractual obligations and quality management processes.
- Identify opportunities to streamline workflows improve data integrity optimize IT service management processes and enhance user experience across the ServiceNow ecosystem.
- Support portfolio planning solution roadmapping and operational readiness activities; provide expert recommendations on module adoption process maturity and platform enhancements.
Core Qualifications:
Strong oral and written communications skills
Supervisory experience working with a diverse internal and client teams
Client presentation development; executive presence
Ability to produce technical documentation utilizing the MS office suite including collaboration tools
Understanding of change management configuration management and release management as it relates to ITIL
Experience managing relationships operating procedures and service level agreements with clients and coworkers
Customer relationship management experience
Experience in test plan creation and execution including automated test scripts
ITIL foundations certification
Experience implementing systems using the agile/scrum methodology
Experienced in the system development life cycle (SDLC) processes including client requirement analysis and system design
Experience designing and implementing it and non-it related process workflows procedures and technical standards
Administration of a ServiceNow instance including the delegation of groups modification of CMS workflows business rules UI actions UI policies ACLs dictionary catalog items and updates of all other existing solutions requiring revisions
Contract Job Description:
Responsibilities:
Demonstrates expertise in conveying technical and functional concepts for a specific technical specialty.
Identifies improvements to project standards to achieve high quality services/products.
Identifies best practices and standards for the use of the product.
Delivers support and design for industry specific technologies that require integration with systems or networks.
Interacts with executive level business users or technical experts.
Functions as a niche technical SME.
Lead experience with technical expertise across large complex implementations for systems.
Minimum Education/Certification Requirements:
Bachelors degree in IT or related field or equivalent experience
Skills:
BA experience. 11 Years Required
Software Development Lifecycle experience. 11 Years Required
Requirements gathering and documentation. 11 Years Required
MS Office/PowerPoint experience. 11 Years Required
IT Service Management experience. 8 Years Required
Experience supporting the configuration and development of ServiceNow. 8 Years Required
Compensation: $56.00 - $66.00 per hour
About Us
AHU Technologies INC. is an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. We have been providing IT solutions to customers from different industry sectors helping them control costs and release internal resources to focus on strategic issues.
AHU Technologies INC. was co-founded by visionary young techno-commercial entrepreneurs who remain as our principal consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants we have a growing number of resources available for development projects. We are currently working on Various projects such as media entertainment ERP Solutions data warehousing Web Applications Telecommunications and medical to our clients all over the world.
Required Experience:
IC
About Company
AHU Technologies offers SAP Services, E-commerce, Web Development, SEO & Digital Marketing, Graphic Designing, Camera Surveillance, & Accounting services.
