Route Service Representative in Training

Get to know us: NOVO Health Services offers linen management solutions to the healthcare industry. NOVO Health keenly focuses on safety and infection control and provides its partner hospitals with a value-driven linen management control system that measures and monitors linen utilization by department to eliminate excess internal costs. NOVOs wide range of service programs offer a variety of options to provide a seamless single source distribution system. NOVOs regional healthcare linen facilities are HLAC accredited and operate with state-of-the-art processing equipment and processes.

The Route Service Representative (RSR) is the face of Simple responsible for delivering an exceptional customer experience while driving account retention revenue growth and route efficiency. This role owns the full lifecycle of assigned accountsbuilding strong relationships identifying growth opportunities and resolving challenges with a proactive solutions-oriented approach.

We are seeking a polished organized professional who thrives in a customer-facing environment and enjoys relationship-building account management and problem-solving.

Get to Know Us

Simple is redefining the healthcare linen industry through a customer-centric white-glove approach to linen and garment rental services. Backed by NOVO Health Services an industry leader in healthcare linen management solutions Simple serves as the specialty division offering premium high-end solutions tailored to the needs of healthcare clinics.

With a strong focus on safety infection control and inventory management Simple operates within NOVOs TRSA and HLAC-accredited facilities utilizing state-of-the-art processing equipment and best-in-class just two years Simple has experienced rapid growthmaking this an exciting opportunity to join one of the fastest-growing organizations in the industry.

Key Responsibilities

• Comply with all federal state and local regulations as well as corporate safety policies

• Serve as the primary point of contact for assigned accounts building trust with key decision-makers and end users

• Deliver exceptional service by responding to customer needs with urgency and creative problem-solving

• Identify opportunities to grow existing accounts through additional products and services

• Optimize route efficiency to maximize productivity control costs and drive revenue

• Negotiate customer renewals and support long-term account retention strategies

• Generate referrals and communicate new business opportunities to Sales leadership

• Maintain a high level of professionalism including appearance organization and customer interactions

• Deliver clean linen monitor quality and inventory levels and ensure customers can operate effectively

• Collect and transport soiled linen to the plant for processing in accordance with safety standards

• Collaborate with Customer Success and plant teams to meet and exceed customer expectations

• Load and unload route trucks daily ensuring accuracy and completion of all deliveries and pickups

• Perform additional duties as assigned

Minimum Qualifications

• Proven experience in customer service route sales or account management

• Experience operating 2628 ft. straight trucks preferred

• Valid drivers license with a clean driving record

• Ability to meet all DOT requirements and obtain/maintain a valid DOT Medical Card (employer-supported)

• Strong communication skills both verbal and written

• Proficiency in Microsoft Office and general computer systems

• Professional appearance and customer-focused mindset (uniform provided)

• Ability to lift up to 50 lbs unassisted and push/pull linen carts up to 700 lbs

• Ability to stand walk climb stairs and sit for extended periods (up to 10 hours/day)

• Strong organizational skills with the ability to manage routes equipment and customer needs effectively

Why Join Simple

• 4 Day Workweek/No weekends

• Paid Weekly

• Sign on Bonus

• Be part of a rapidly growing high-impact division backed by an industry leader

• Opportunity to build strong customer relationships and directly influence business growth

• Work in a role that combines customer service sales and operations

• Join a team committed to safety quality and innovation in healthcare services

What we can offer you as a full-time associate:
Competitive pay
Paid Holidays
Paid Time Off Program (PTO)
401(k) w/Employer Match
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Medical Dental and Vision Programs
Basic Life/AD&D Insurance
Long-Term Disability (LTD)

Why work for Novo Health Services

NOVO Health Services strives to be the employer of choice in the hospital sterile and hygienically clean linen industry. To do that we provide a safe positive work environment where our associates experience tremendous growth and related opportunities for advancement.
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All applicants will be considered for employment without attention to race color sex sexual orientation gender identity national origin veteran or disability status. We are proud to be an equal opportunity workplace and an affirmative action employer. Drug-Free Workplace.