Field Operations Manager

Job Description

The Field Operations and Network team leads field-based dealer performance and network health working directly with dealers and field teams to strengthen execution at retail. The team partners closely with Regional Directors (RDs) Zone Managers Dealer Network Planning & Investments (DNPI) and Sales & Service leadership to align field operations dealer performance and network actions to support the Dealer Performance Process (DP2) advance key initiatives and ensure long-term network health and attractive returns for GMs dealer partners.

The Role

The Field Operations Manager (FOM) provides integrated dealer network performance and field operations support for the Regional Manager of Business Operations (RMBO) combining data ontheground insight and strong relationships to improve underperforming dealers enable proactive network projects and ensure GM standards are understood and executed at retail.

What Youll Do

• Lead endtoend New Dealer Activations coordinating onboarding to systems tools resources and programs.

• Lead and coordinate the Dealer Performance Process (DP2) for assigned dealers (standard quarterly contact notice-of-cure) using KPIs such as DPS/RSI profitability NPSPDS NPSSSS and others to identify performance gaps and prioritize actions.

• Build document and follow through with Zone teams on dealer action plans; track DP2 status and outcomes maintain accurate documentation and surface systemic issues and learnings to regional leadership.

• Support DNPI and Regional leadership on network projects (e.g. RUPD buy/sell transitions successions open points/RFPs) and assist with transition planning for at-risk or divesting dealers to protect customers and brand representation.

• Serve as an operational connector between Sales Service Parts Motors Holding and Dealer Policy supporting adherence to key controls documentation standards and escalation paths.

• Act as a knowledgeable credible resource to Zone Managers District Managers and Dealer Network Managers; participate in targeted dealer visits POP Lite reviews and DP2 meetings to translate data into clear priorities and actions and communicate professionally with dealer principals and executives.

• Develop and maintain concise reporting on DP2 network risk and proactive activity for RDs RMBO and Sales Support leadership.

• Model GM behaviors and support collaboration between Sales Support Brand and Field teams demonstrating integrity transparency resilience and adaptability in complex dealer and market situations.

Your Skills & Abilities (Required Qualifications)

• Bachelors degree in Business Marketing Automotive Management or related area

• 5 years of progressive dealerfacing field experience (e.g. District Sales Manager District Aftersales Manager Network/Dealer Development or equivalent)

• Demonstrated track record of improving dealer performance across both sales and fixed operations

• Strong influence and relationship skills able to build trustbased partnerships with key internal and external stakeholders

• Advanced analytical capability and comfort using DPS/RSI financial statements survey metrics and other performance data to diagnose issues and inform decisions

• Excellent written and verbal communication skills with the ability to translate complex data policies and network initiatives into clear actionable guidance for diverse audiences

• Proven ability to independently drive progress and follow through on priorities for assigned dealers and projects

• Demonstrated agility in responding to changing dealer situations legal/market constraints and leadership priorities while continuously building capability in tools processes and market knowledge

• Strong factbased and structured thinking skills to prioritize work shape recommendations and support sound welldocumented decisions

• Willingness and ability to travel 10-25% within the region for dealer visits DP2 meetings new dealer activations and network projects

What Can Give You a Competitive Advantage (Preferred Qualifications)

• Experience with GM dealer performance and incentive programs or competitive OEM programs.

• Experience with underperforming dealer performance improvement buy/sell transitions or Replacement of Underperforming dealers (RUPD) projects.

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