Account Manager (Territory Engagement and Operations Manager)

Account Manager (TerritoryEngagement and Operations Manager)

Location: Belfast

*Closing date 15th May*

About Axiom:

Axiom is where legal teams go to find the right talent for everything from routine in-house tasks to complex outside counsel work. Too many legal departments are stuck having to choose between paying the high fees of their law firm hiring full-time employees they dont need or turning to a low-cost agency that cant meet their quality standards. At the same time top lawyers want to work on challenging legal matters but they want more control over how when and where they practice. Both are forced compromises that no one should have to make. Axiom shares and meets the higher standards of its clients and lawyers with our work smarter adapt faster go further approach connecting growing mid-market and Fortune 500 companies with the worlds deepest bench of experienced specialized legal talent.

About the role

TheEngagement and OperationsManagerwillplay a critical role ina focused willwork in close contactwith theTerritory Leadertoretainand expand revenue solve operational problems and complete necessary sales tasks which are critical todrive strategic growthandensuresuccessful client willbe requiredto delivertimelysolutions to a range of operational tasks and will be expected to be able to take on more complex engagement management conversations with legal talent. You may alsoassistwith client conversations anda range of other tasks asdirected by the Territory Leader.

Responsibilities;

Specifically this role will:

• Focus on effective engagement management at accounts directed by the Territory Leader which will include managing the legal talent and wheredeterminedappropriate the client.
• Creating community at clients between legal talent and raising insights from engagement managementwith the Territory Leader and the wider sales team.

• Ensure successful completion of engagements and in partnership with other teams (Talent Success & Sales)resolution ofTalent and Operational issues.

• Work closelywithBusiness Operations and Billing teams to ensure that mattersarequickly and effectively resolved.

• Drive expansion at the accounts which you support in partnership with the TerritoriesAccount Executives. Youwillthrough your relationships with legal talent andclients(where applicable)uncover new avenues of potential work. This will include making sure that yougatherinformation from legal talent about their clients

• Support the Territory Leader on all operational matters which will includebut will not be limited to book of business management variance reporting start and end dates of engagementspreparation for internal and external meetings and all aspects of operational management of the practice.

• Work closely with the Business Operations team to ensurethe smooth running of the operational elements of theAccount (correct billing etc.).

• Work with Axioms Talent teams toquickly remedy any Lawyer issuesimpactingengagements within your Territory.

• Work closely with internal stakeholders to complete any audits or third-party risk management questionnairesrequested by clients.

• Achieve AI adoption and improvements within theteams under the direction and control of the Territory Leaders will include adoption of tools including Gong and SID and others available to the wider Commercial team.

• Work closely with Team Talent to ensure that theres cross collaboration of ideas and updates of relevance.

• Operate within a collaborative environment with highly motivated account teammates and interact with many other matrixed parts of the business.

About you

• You will have flexibility to work US hours with occasional availability outside of standard schedules
• You will have at least 1 years of experience in client development account management client success sales or recruitment within a professional services environment (ideally B2B)
• Strong analytical skills with experience working with data and reporting to inform decisions
• Exceptional attention to detail and a highly organised process-driven approach
• Demonstrated strengths in sales client engagement and relationship management
• A sense of ownership with the ability to manage and grow accounts effectively
• The ability to articulate and execute account expansion strategies that drive predictable revenue growth
• Comfort operating in a fast-paced high-volume environment with competing priorities
• You will be a high-impact communicator who understands how to engage and influence executive-level stakeholders
• You will thrive both independently and within highly collaborative matrixed team environments.
• You will have an undergraduate degree or equivalent
• You are legally eligible to work in the UK

Accommodation for Individuals with Disabilities: Upon request and consistent with applicable laws Axiom will attempt to provide reasonable accommodations for individuals with disabilities who require an accommodation to participate in the application process. To request an accommodation to complete the application form please contact us at and include Applicant Accommodation in the subject line.