Complex Reservations Manager Signia by Hilton Orlando Bonnet Creek and Waldorf Astoria Orlando

EOE/AA/Disabled/Veterans

This Bonnet Creek Resort is looking for a Complex Reservations Manager to join their Reservations Team supporting the Signia by Hilton Orlando Bonnet Creek and Waldorf Astoria Orlando.

The Signia by Hilton Orlando Bonnet Creek boasts 1009 bedrooms and suites with over 200000 sq. ft of meeting space The hotel boasts 7 distinct dining optionsincluding La Luce Zeta Asia Harvest Beech Myth and Muse as well as a three-acre lagoon-style pool with lazy river.

The Waldorf Astoria consists of 501 deluxe rooms and suites and has 36500 sq. ft of meeting space. Additionally ithas 4 signature Waldorf Astoria food and beverage restaurants: Bull & Bear Peacock Alley Oscars and Aquamarine an amazing formal signature pool with lush landscaping as well as an 18-hole 7113-yard championship Golf Course & Clubhouse Grill. The Waldorf Astoria Orlando is effortless luxury rooted in elegant service delivering unforgettable experiences.

The Benefits: We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:*

What will I be doing

• Manage daily Reservations processes and operations to include but not limited to room inventory and availability group rooming lists and blocks cut-off dates and restrictions occupancy selling guest rooms systems use and management budgeting and forecasting department management policy and procedure implementation and enforcement and meeting participation and facilitation
• Manage and communicate information regarding hotel occupancy promotion special reservation procedures operational issues and special events
• Serve as liaison with Reservations teams company-wide
• Monitor and develop team member performance to include but not limited to providing supervision scheduling conducting counseling and evaluations providing professional development and delivering recognition and reward
• Recruit interview and train team members
• Calculate prepare and generate designated reports including but not limited to OAR and Master Monthly
• Develop and revise forecasts

What are we looking for

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!