Automotive Service Advisor Group 1 Acura Sugar Land
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Job Location:
Houston, MS - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About Us
At Group 1 our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted challenged and given room to grow. If you share our core values of integrity transparency professionalism teamwork and respect you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.
Overview
Group 1 Acura Sugar Land is growing and seeking a high-quality Automotive Service Advisor to join our team! This is an opportunity to represent the Acura brand in a high-performing dealership committed to excellence in both service and customer experience.
The ideal candidate is passionate about customer service thrives in a fast-paced environment and enjoys building strong relationships with customers throughout the service process.
Responsibilities
- Schedule confirm and manage service appointments to ensure an efficient and seamless customer experience
- Greet customers perform vehicle walkarounds and accurately document concerns and service needs
- Create detailed repair orders with clear transparent cost and time estimates
- Recommend maintenance and additional services based on vehicle condition mileage and manufacturer guidelines
- Communicate effectively with technicians and parts departments to prioritize work and ensure timely completion
- Provide consistent updates to customers on repair status timelines and any changes to scope or cost
- Deliver vehicles upon completion reviewing work performed and ensuring customer satisfaction
- Maintain strong product and warranty knowledge to confidently guide customers through service recommendations
- Build and maintain long-term customer relationships to drive retention and repeat business
Qualifications
- Prior Service Advisor experience preferred
- Positive and friendly attitude
- Interpersonal communication skills
- Basic computer skills
- Strong desire to provide an exceptional client experience
- Ability to achieve targeted goals
- High school diploma or equivalent
- Must have a valid drivers license
We offer...
- Salary Based Pay Plan
- A Great Working Environment
- A Structured Career Path Leading to Management
- Service Advisor University Paid for by Group1
- Health Dental & Vision Insurance
- Life & Disability Insurance
- 401(k) with Company Match
- Paid Time off
- Employee Vehicle Purchase Program
- Employee Stock Purchase Plan
Equal Opportunity Employer
Required Experience:
Unclear Seniority
About Company
Group 1 Automotive is one of the largest dealership groups in the US offering new & used cars from makes like Honda, Toyota, Nissan, Jeep, Ford, and more.
