Group 1 Automotive Inc. (NYSE: GPI) is a Fortune 250leader in global automotive retail operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S. Group 1 delivers a fully integrated automotive experience including vehicle sales financing aftersales service and digital retail solutions. As the automotive industry continues to evolve Group 1 is investing in the people technology and operational excellence needed to shape what comes next. Our work is grounded in a simple belief that a better experience for customers starts with an exemplary experience for employees.
At Group 1 our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted challenged and given room to grow. If you share our core values of integrity transparency professionalism teamwork and respect you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.
Overview
Group 1 Acura Sugar Land is growing and seeking a high-quality Automotive Service Advisor to join our team! This is an opportunity to represent the Acura brand in a high-performing dealership committed to excellence in both service and customer experience.
The ideal candidate is passionate about customer service thrives in a fast-paced environment and enjoys building strong relationships with customers throughout the service process.
Responsibilities
Schedule confirm and manage service appointments to ensure an efficient and seamless customer experience
Greet customers perform vehicle walkarounds and accurately document concerns and service needs
Create detailed repair orders with clear transparent cost and time estimates
Recommend maintenance and additional services based on vehicle condition mileage and manufacturer guidelines
Communicate effectively with technicians and parts departments to prioritize work and ensure timely completion
Provide consistent updates to customers on repair status timelines and any changes to scope or cost
Deliver vehicles upon completion reviewing work performed and ensuring customer satisfaction
Maintain strong product and warranty knowledge to confidently guide customers through service recommendations
Build and maintain long-term customer relationships to drive retention and repeat business
Qualifications
Prior Service Advisor experience preferred
Positive and friendly attitude
Interpersonal communication skills
Basic computer skills
Strong desire to provide an exceptional client experience
Ability to achieve targeted goals
High school diploma or equivalent
Must have a valid drivers license
We offer...
Salary Based Pay Plan
A Great Working Environment
A Structured Career Path Leading to Management
Service Advisor University Paid for by Group1
Health Dental & Vision Insurance
Life & Disability Insurance
401(k) with Company Match
Paid Time off
Employee Vehicle Purchase Program
Employee Stock Purchase Plan
Equal Opportunity Employer
We are an Equal Opportunity Employer and do not discriminate based on race color religion sex national origin age disability or any other protected status. Employment may be contingent upon successful completion of a background check and/or drug screening.
Required Experience:
Unclear Seniority
About UsGroup 1 Automotive Inc. (NYSE: GPI) is a Fortune 250leader in global automotive retail operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S. Group 1 delivers a fully integrated automotive experie...
About Us
Group 1 Automotive Inc. (NYSE: GPI) is a Fortune 250leader in global automotive retail operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S. Group 1 delivers a fully integrated automotive experience including vehicle sales financing aftersales service and digital retail solutions. As the automotive industry continues to evolve Group 1 is investing in the people technology and operational excellence needed to shape what comes next. Our work is grounded in a simple belief that a better experience for customers starts with an exemplary experience for employees.
At Group 1 our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted challenged and given room to grow. If you share our core values of integrity transparency professionalism teamwork and respect you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.
Overview
Group 1 Acura Sugar Land is growing and seeking a high-quality Automotive Service Advisor to join our team! This is an opportunity to represent the Acura brand in a high-performing dealership committed to excellence in both service and customer experience.
The ideal candidate is passionate about customer service thrives in a fast-paced environment and enjoys building strong relationships with customers throughout the service process.
Responsibilities
Schedule confirm and manage service appointments to ensure an efficient and seamless customer experience
Greet customers perform vehicle walkarounds and accurately document concerns and service needs
Create detailed repair orders with clear transparent cost and time estimates
Recommend maintenance and additional services based on vehicle condition mileage and manufacturer guidelines
Communicate effectively with technicians and parts departments to prioritize work and ensure timely completion
Provide consistent updates to customers on repair status timelines and any changes to scope or cost
Deliver vehicles upon completion reviewing work performed and ensuring customer satisfaction
Maintain strong product and warranty knowledge to confidently guide customers through service recommendations
Build and maintain long-term customer relationships to drive retention and repeat business
Qualifications
Prior Service Advisor experience preferred
Positive and friendly attitude
Interpersonal communication skills
Basic computer skills
Strong desire to provide an exceptional client experience
Ability to achieve targeted goals
High school diploma or equivalent
Must have a valid drivers license
We offer...
Salary Based Pay Plan
A Great Working Environment
A Structured Career Path Leading to Management
Service Advisor University Paid for by Group1
Health Dental & Vision Insurance
Life & Disability Insurance
401(k) with Company Match
Paid Time off
Employee Vehicle Purchase Program
Employee Stock Purchase Plan
Equal Opportunity Employer
We are an Equal Opportunity Employer and do not discriminate based on race color religion sex national origin age disability or any other protected status. Employment may be contingent upon successful completion of a background check and/or drug screening.
Group 1 Automotive is one of the largest dealership groups in the US offering new & used cars from makes like Honda, Toyota, Nissan, Jeep, Ford, and more.
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