Technical Services Manager

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Companys staff employees and business relationships.

• Leads and manages a team of highly skilled Technical Service Representatives.
• While representatives are based out of a defined area and customer base they can work outside of the assigned area. Manager is responsible for measuring ROI.
• Creates buy-in and accountability around value planning and customer-centric service and selling.
• Coordinates activities with Sales and other departments to meet or exceed Division financial goals.
• Leads change through development of people systems and processes that ensure improved business performance.
• Develops team to discover and implement customer value adds and/or cost savings.
• Works with the Sales team to present verify and validate with customers.
• Leads team and coordinates with Sales on Value Planning strategy for large customers and opportunities.
• Promotes the OneSHW culture.
• Embraces and coaches direct and indirect reports on the principles of teamwork: humility hunger and people intelligence.
• Analyzes reports of findings and recommends response to complaints considering nature and complexity of technical issue requirements and actions of subordinates to ensure appropriate resolutions.
• Ensures projects are technically complete and in line with customers requested delivery.
• Studies schedules and estimates time cost and labor estimates for services and/or completion of job assignments.
• Maintains goals and metrics for assigned Technical Services Area.
• Develops and implements methods and procedures for monitoring work activities such as preparation of records of expenditures progress reports order to inform management of current status or work activities.
• Develops and implements plans to identify technologies and vendors able to achieve requirements.
• Interprets company policy to employees and enforces company policy and practices.
• Analyzes department budget to identify budget needs and/or reductions.
• Work with team to control budgeted expenses.
• Authorize retention of data and preparation of documents for use during governmental or customer inquiries.
• May represent the company in negotiations professional conferences and other matters of strategic interest.
• Recruit hire train staff evaluate employee performance and initiate promotions transfers and disciplinary action.
• Other duties as assigned.

Required:

• High School or GED equivalent

Preferred:

• Associate or Trade degree in Engineering or Field Technician areas
• Bachelors degree in Management Science Engineering or Metallurgical fields

KNOWLEDGE & EXPERIENCE:

Required:

• 5 Years Technical Service Representative experience (or equivalent relevant experience)
• 5 Years of meeting expectations or better performance appraisals

• Related external experience

Preferred:

• Experience in one or more of the following areas: Plant Support Lab Quality Control Lab R&D Lab Applications Engineering Raw Material Technical Service metal substrate Pre-Treatment or Coatings Application
• Management and supervisory experience
• Six Sigma Yellow Belt or higher
• Fluent in Spanish-If not Manager may be asked to learn Spanish

General Industrial Division TECHNICAL/SKILL REQUIREMENTS:

Required:

• Must be able to pass color blindness test
• Must be able to use a laptop (or tablet) and competent in common applications such as Office Programs (Word Excel PowerPoint) SharePoint Teams Outlook etc.
• Must have valid drivers license and ability to drive company vehicle as part of duties
• Must have passport and permission to travel and work in Mexico

Preferred:

• Working technical and segment knowledge of the General Industrial industry.
• Working knowledge of manufacturing principles.

TRAVEL REQUIREMENTS:

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