Sr Customer Service Administrator

Work Schedule

Environmental Conditions

Job Description

At Thermo Fisher Scientific youll do meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every day enabling our customers to make the world healthier cleaner and safer.

We support our teams with the resources needed to achieve individual career goals while advancing science through innovative solutions to some of the worlds toughest challenges from environmental protection to food safety and life-saving therapies.

DESCRIPTION:

We are looking for a Customer Service Administrator to join our team and support customer operations in a dynamic and regulated environment.

In this role you will be responsible for managing order processing supporting tender and contract activities and ensuring accurate and timely execution of customer requests. You will act as a key point of contact between customers sales teams and internal departments ensuring alignment and efficiency across all processes.

This position requires strong organizational skills attention to detail and the ability to manage multiple priorities while maintaining a high level of service quality.

Key Responsibilities:

• Process customer orders accurately and in a timely manner
• Support tender quotation and contract administration activities
• Act as a liaison between customers sales teams and internal stakeholders
• Coordinate order execution including shipment follow-up and documentation
• Ensure compliance with internal procedures and quality standards
• Maintain accurate records and documentation in ERP and CRM systems
• Identify and support process improvement opportunities
• Provide excellent customer service and timely issue resolution

Qualifications:

Required:

• 24 years of experience in customer service or administrative roles
• Strong proficiency in Microsoft Office (Excel Word Outlook)
• Experience with order management processes
• Excellent communication skills in English (written and verbal)
• Strong organizational skills and attention to detail
• Ability to manage multiple tasks and meet deadlines
• Preferred:
• Experience with ERP systems (SAP QAD)
• Familiarity with CRM platforms (e.g. Salesforce)
• Experience with tenders and contract management
• Knowledge of GMP ISO standards or regulated environments
• Background in pharmaceutical healthcare or life sciences industries
• What We Offer:
• Opportunity to work in a global and mission-driven organization
• Collaborative and supportive work environment
• Career development and growth opportunities
• Exposure to the life sciences and healthcare industry