Service Lane Sales Manager

Service Manager

We are a leading automotive dealership committed to providing an exceptional car-buying and service experience. We provide a positive professional work environment aggressive pay plans with career advancement opportunities and the best training in the industry.

Job Summary

TheService Lane Sales Manager is responsible for working side by side the service manager overseeing daily operations of the service drive ensuring exceptional customer satisfaction maximizing department profitability and Co-managing a team of service advisors technicians and support staff.

Responsibilities:

• Oversee daily operations of the service department ensuring a smooth efficient and profitable workflow.
• Co-Manage hire and mentor a high-performing team of technicians and service advisors.
• Act as a key point of contact between customers and the service team ensuring clear communication and a seamless customer experience.
• Maintain high levels of customer satisfaction by ensuring prompt courteous and professional service.
• Ensure work orders are efficiently distributed among technicians and prioritize repair needs.
• Monitor performance metrics and implement process improvements to increase productivity and customer retention.
• Ensure proper documentation of all service transactions and maintenance of accurate service records.
• Continuously seek ways to enhance the dealerships reputation through positive customer experiences.
• Comply with all company policies procedures and safety standards.
• Other duties as assigned.

Qualifications:

• Strong technical knowledge of automotive systems and repair procedures.
• Proven experience managing a service department or team within a dealership or automotive environment.
• Strong communication skills and basic match skills.
• Exceptional leadership interpersonal and customer service skills.
• Highly organized with the ability to multitask and prioritize effectively.
• Professional friendly demeanor with a commitment to customer satisfaction.
• Valid drivers license and a clean driving record.

We offer best in class industry benefits:

• Competitive pay
• Medical Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Vehicle Purchase Discounts
• Employee Discounts on Parts and Service Repairs
• Aggressive Employee Referral Program with Bonus Opportunities

You must be at least 18 years of age to apply. We are an equal opportunity employer and a drug-free workplace.