Entry-Level Contact Center Representative

Were hiring entry-level Call Center Representatives to support a variety of inbound and outbound customer service and sales projects for a diverse client this role youll handle customer inquiries resolve issues and identify opportunities to promote additional products and services.

Were looking for individuals with a friendly upbeat attitude a strong work ethic and a passion for delivering excellent customer experiences. If youve worked in customer-facing roles like retail hospitality or food service wed love to hear from you!

Key Responsibilities:

Answer inbound and outbound calls in a professional and courteous manner

Resolve customer concerns efficiently aiming for first-call resolution

Research internal systems to locate missing information and collaborate with other departments as needed

Accurately document customer interactions and process claims

Engage in solution-based conversations to recommend the best options

Follow scripts policies and procedures while using training resources to provide accurate information

Maintain confidentiality and handle sensitive information appropriately

Escalate complex issues to the appropriate personnel when necessary

Attend training sessions and team meetings to stay current on updates and best practices

Adhere to attendance and scheduling requirements

Qualifications

High school diploma or equivalent

Strong written verbal and organizational communication skills

Ability to type at least 20 words per minute

Basic proficiency in Microsoft Office (Word Excel PowerPoint Outlook)

Familiarity with Windows operating systems

Dependable and punctual with excellent time management

Strong problem-solving and conflict resolution skills

Customer-focused with empathy patience and professionalism

Able to multitask self-manage and stay focused

Team-oriented with a collaborative mindset

Comfortable working in a fast-paced dynamic environment

Excellent interpersonal skills and the ability to build rapport with customers and colleagues

We provide all new employees with world-class training so all positive driven and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated energetic and dedicated.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Yes

Employment Type :

Full-time