Principal, Operations, Market Presence

Title: Principal Operations Market Presence

Role Overview

The Principal Operations Market Presence CoE is a senior contract leader responsible for establishing the operating foundation workflows and change management required to scale a centralised Market Presence capability.

This role designs documents and operationalises how the Market Presence CoE works internally and how it partners with Business Units (BUs) centres of excellence campaign teams and external vendors to plan and execute events across multiple tiers.

The successful candidate will bring structure clarity and consistency across planning intake execution tooling metrics and financial governance while driving adoption through practical change management training and communications.

Key Objectives

• Establish clear and consistent ways of working for the Market Presence CoE and partner teams
• Create repeatable processes templates and metrics across all event tiers
• Optimise and integrate event and workflow tools (including CVENT Wrike and planning systems)
• Enable scalable planning budgeting and vendor engagement models
• Drive adoption through effective change management training and communications

Core Responsibilities

Operating Model & Ways of Working

• Develop a Market Presence CoE Team Playbook outlining roles responsibilities workflows and decision rights
• Finalise and operationalise a RACI model for event planning and execution
• Define and document:
  • Event intake and request processes
  • How partner teams engage with the CoE
  • What partners can expect from the CoE at each event tier
• Establish servicelevel expectations (SLAs) by event tier to ensure transparency and consistency

Process Templates & Documentation

• Design and deploy standardised templates to support consistent planning and execution including:
  • Metrics and outcomes reporting templates
  • Planning deck templates for all event tiers
  • Work plans and timeline templates
  • Event brief templates
  • Budget and financial tracking templates
• Ensure templates are practical scalable and consistently adopted across the CoE and partner teams

Metrics Intake & Reporting

• Define a common set of Market Presence metrics aligned to outcomes and business impact
• Design and implement:
  • Event intake forms
  • Processes for data capture and reporting (e.g. Salesforce and related systems)
• Create a communications and rollout plan to align event planners across:
  • Market Presence CoE
  • Business Units where marketing owns event execution
• Ensure reporting is consistent repeatable and actionable

Tooling Optimisation & Enablement

CVENT

• Assess current usage and maturity
• Define best practices and required capabilities
• Establish standards to ensure consistent and effective use across teams

Event Planning & Scheduling Tools

• Support rollout and onboarding of newly implemented planning and calendar tools
• Address operational issues and adoption barriers
• Ensure coordination across leaders rooms and event schedules

Wrike

• Integrate Wrike into the broader campaign and event workflow
• Define roles responsibilities and governance
• Lead rollout training and adoption across teams

Vendor Engagement & External Partnerships

• Define processes for working with external vendors (e.g. sourcing logistics production)
• Establish clear engagement models expectations and handoffs
• Ensure vendor processes align with CoE workflows and event tiers

Financial Governance & Rate Card

• Develop a Market Presence rate card including:
  • Services included
  • Pricing and/or chargeback models (if applicable)
• Create supporting materials including:
  • Stakeholder talk tracks
  • FAQs to address common questions and objections
• Ensure financial transparency and consistency across engagements

Planning & Partnership with Business Units

• Define how the Market Presence CoE partners with Business Units across planning and execution
• Establish clear alignment points between BU priorities and CoE delivery
• Support consistent engagement and collaboration across teams
  
  

Compensation:

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set level of experience and specific location. As required by the California Colorado Hawaii Illinois Maryland Minnesota New Jersey New York State New York City Vermont Washington State and Washington DC laws the pay range for this position is as follows:

The minimum full-time salary range is between $90000 $110000.

This position is eligible to participate in an annual incentive program and information on benefits offered is here.

How to Apply:

Interested candidates are invited to submit their resume and a cover letter outlining their qualifications and experience to is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Application Deadline:

Applications will be accepted throughMay.3rd 2026. This window may be extended depending on business needs.