Commercial Excellence Manager Latin America and Canada Cardiac Rhythm Management (CRM) São PauloSP or BogotáCO or México CityMX

JOB DESCRIPTION:

About Abbott

Abbott is a global healthcare leader creating breakthrough science to improve peoples health. Were always looking towards the future anticipating changes in medical science and technology.

Working at Abbott

At Abbott you can do work that matters grow and learn care for yourself and family be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of.

• Benefits such as Medical and Dental Assistance Life Insurance Private Pension Plan Medication Subsidy Discount on Abbott stock purchases among others.

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity working mothers female executives and scientists.

• We offer flexible work policies that allow a healthy balance between personal and professional life

• We invest in the development of our employees through training and growth opportunities

• We foster an environment where every voice is heard and valued

The Opportunity

This position will potentially work out of our São Paulo Itapeva site in the Cardiac Rhythm Management (CRM) Business. It may also be located in our sites in Colombia or México. As a global leader in Cardiac Rhythm Technologies we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias or irregular heartbeats.

The CRM CALA Commercial Excellence Manager is responsible for designing implementing and continuously improving commercial capabilities processes and tools that enable effective execution of business strategy and sustainable growth. The role serves as a strategic partner to Sales Marketing and other crossfunctional teams to enhance sales force effectiveness optimize commercial operations improve datadriven decisionmaking and ensure consistent execution across markets.

This role acts as a steward of commercial best practices performance management frameworks and enabling technologies supporting the organization in maximizing topline growth operational efficiency and customer impact.

Additionally the role develops and leads valueadded commercial programs and solutions designed to elevate customer experience and ensure that commercial strategies and execution are closely aligned with true customer needs.

What Youll Do

Account Targeting & Account Planning

• Design and implement structured account targeting methodologies to ensure sales efforts are focused on the appropriate customer segments and opportunities.

• Lead the development deployment and continuous improvement of standardized account planning frameworks and tools to drive effective territory and key account management.

• Partner with Sales and Marketing to embed account planning disciplines into field execution ensuring consistent adoption and measurable performance impact.

Commercial Design & Coverage

• Define and optimize sales force structure deployment models territory design and resource allocation.

• Partner with Sales and Marketing leadership to design and refine commercial execution strategies aligned with business priorities.

Performance KPIs & Analytics

• Establish and standardize sales force effectiveness (SFE) frameworks KPIs and performance review processes; monitor sales productivity and execution effectiveness identifying performance drivers gaps and improvement opportunities.

• Generate actionable insights through analysis of sales performance account engagement pipeline metrics and market data.

• Lead commercial data intelligence across Education Marketing and Sales functions.

Commercial Processes Tools & Systems

• Lead or support the design deployment and continuous improvement of commercial processes and enablement tools including CRM and sales funnel frameworks.

• Partner closely with IT and other key stakeholders to ensure scalable usercentric and sustainable solutions.

• Contribute to the design administration and continuous improvement of sales incentive compensation plans where applicable (local regional and global).

• Support development of sales and sales management capability frameworks including competency models and performance standards.

• Assess sales force readiness and drive targeted development programs that enhance selling effectiveness analytical capability and leadership skills.

• Promote sharing of best practices playbooks and commercial excellence standards across the organization.

• Review and partner on marketing materials to ensure usability relevance and alignment with sales execution needs.

Sales Incentives Training & Capability Building

• Contribute to the design administration and continuous improvement of sales incentive compensation plans where applicable (local regional and global).

• Support development of sales and sales management capability frameworks including competency models and performance standards.

• Assess sales force readiness and drive targeted development programs that enhance selling effectiveness analytical capability and leadership skills.

• Promote sharing of best practices playbooks and commercial excellence standards across the organization.

• Review and partner on marketing materials to ensure usability relevance and alignment with sales execution needs.

Project Management & Continuous Improvement

• Drive valueadded commercial initiatives by influencing and aligning multifunctional stakeholders around shared objectives.

• Apply continuous improvement principles to enhance efficiency effectiveness and scalability of commercial operations.

Stakeholder Management & Leadership

• Act as a trusted advisor to sales leaders commercial leadership and functional partners.

• Communicate clearly and effectively across regional and local stakeholders.

• Where applicable lead coach and develop commercial excellence talent fostering a highperformance and continuous improvement culture.

• Serve as a center of expertise for commercial excellence standards innovation and best practices.

Qualifications

Education

• Bachelors degree in Business Finance Marketing Analytics Life Sciences or a related field required.

• Masters degree (MBA or equivalent) preferred.

Experience

• Preferrably 510 years of relevant experience in commercial excellence sales operations analytics consulting finance or related commercial roles.

• Proven experience leading or supporting commercial transformation initiatives sales force effectiveness programs or CRM implementations.

Language

• English and Spanish Fluency

• Portuguese Native or Fluency Preferred (Basic conversation at minimum)

Skills & Competencies

• Strong commercial and business acumen with the ability to link strategy to execution.

• Advanced analytical capability with demonstrated ability to translate data into insights and actions.

• Solid understanding of sales processes performance management CRM systems and commercial analytics.

• Strong project management and change management skills.

• Excellent communication influencing and stakeholder management capabilities.

• Ability to balance strategic thinking with handson execution in a fastpaced environment.

• Collaborative mindset with a continuous improvement and innovation orientation.

• Experience with CRM platforms (e.g. Salesforce Veeva) and related commercial technologies.

• Proficiency in data analysis reporting tools and business intelligence platforms.

• Familiarity with sales incentive systems demand planning or portfolio management tools is a plus.

• Experience in healthcare medical devices diagnostics or other regulated industries preferred but not mandatory.

Travel: 50%

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer committed to employee diversity.

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The base pay for this position is

In specific locations the pay range may vary from the range posted.

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