Dispatcher Energy Services Pad-Industrial

**Remote position to include virtual training!

Dispatch experience and Flexible Schedule needed!

Multitasker with a sense of ownership will thrive!

A true team player with integrity and strong communication skills is a great fit!

Shift: Wed: 4am - 11:45am CT

Thurs - Sat: 4am - 3:15pm CT

I. Job Summary
Communicates back and forth with Waste Management Drivers to assist with problem resolution while on route. Handles incoming service orders directs drivers and resolves service issues. Interacts with customers including customer service sales and operational staff (i.e. Route Managers Mechanics etc.). Uses Waste Management proprietary software to enter ticket information and track activity. Shifts vary with the potential for overtime and Saturday hours depending particular site needs. Some initial travel (up to 15%) may be required to assist with centralization efforts.

II. Essential Duties and Responsibilities
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

• Works with routing specialists route managers and the service department to optimize routes
• Dispatches drivers to calls as they are received using information on customer needs drivers locations and loads and daily factors to balance cost and speed of response
• Fields incoming calls from customers and e-mails from customer service and sales department; managing requests for pick-up or container delivery and ensuring same-day service
• Initiates outbound calls to customers while drivers are on-site/location resolving pick-up and other issues
• Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues
• Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity
• Records and documents information from Drivers and distributes to appropriate departments
• Communicates with maintenance shop personnel and serves as an emergency point of contact for down wires and other issues

III. Supervisory Responsibilities
This job has no supervisory duties.

IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

• Education: High school diploma or G.E.D. (accredited).
• Experience: Six (6) months relevant work experience.

B. Certificates Licenses Registrations or Other Requirements

• None required.

C. Other Knowledge Skills or Abilities Required

• Computer skills with ability to handle multiple programs and systems
• Must be able to communicate effectively and professionally via e-mail telephone and 2 way devices
• Must have the desire and ability to learn Waste Management proprietary software applications

V. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Required to use motor coordination with finger dexterity (such as keyboarding machine operation etc.) most of the workday.

• Normal setting for this job is: home office setting with reliable internet connection and a quiet workspace.
  

Benefits
At WM each eligible employee receives a competitive total compensation package including Medical Dental Vision Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan Company match on 401K and more! Our employees also receive Paid Vacation Holidays and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for please click Apply.