Service Call Center Associate
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Job Location:
Cincinnati, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
As a Service Call Center Associate you will play a crucial role in delivering exceptional customer service over the phone. Serving as the primary point of contact for customers with vehicle service inquiries you will need to possess excellent communication and problem-solving skills to effectively assist customers.
JOB TITLE: Service Call Center Associate
REPORTS TO:Call Center Manager
LOCATION: Cincinnati OH
SCHEDULE: Monday & Wednesday 10am-6pm Friday 9am-6pm Saturday 9am-4pm
SCHEDULE: Monday & Wednesday 10am-6pm Friday 9am-6pm Saturday 9am-4pm
A SHORT LIST OF YOUR TASKS AND RESPONSIBILITIES:
- Answer all incoming phone calls promptly courteously and efficiently
- Monitor and respond to all incoming emails texts and virtual messages in a timely and professional manner
- Schedule service appointments accurately while confirming customer needs and availability
- Conduct outbound calls to customers for follow-ups confirmations and service-related outreach
- Maintain a consistently friendly professional and customer-focused demeanor with both internal teams and external customers
- Clearly and consistently communicate customer inquiries concerns and special requests to Service Advisors
- Assist customers with the loaner vehicle process in accordance with McCluskey Automotive policies and availability
- Perform additional duties and administrative tasks as assigned by the supervisor or management
WERE LOOKING FOR A SELF-STARTER WHO MEETS THE FOLLOWING QUALIFICATIONS:
- Previous automotive dealership call center or BDC experience preferred
- Familiarity with CRM/DMS systems (e.g. Tekion Reynolds CDK)
- Calm under pressure and conflict resolution skills
- High school diploma or GED
- Strong verbal and written communication skills
- Professional phone presence and customerfocused mindset
- Ability to multitask in a fastpaced environment
- Basic computer proficiency and CRM experience (or willingness to learn)
- Excellent listening and relationshipbuilding skills
- Strong organization and followup
- Ability to overcome objections and guide conversations
- Teamoriented with a positive attitude
- Dependable punctual and goaldriven
HERES HOW WE TAKE CARE OF YOU (AND YOUR LOVED ONES):
- Medical dental and vision benefits
- Voluntary benefits available
- Paid time off upon hire
- Paid company holidays
- 401(k) with employer match
- Growth potential
- Automotive discounts
IF YOU ARE QUALIFIED YOU WILL BE CONSIDERED FOR THIS POSITION:
An Equal Employment Opportunity/Affirmative Action Employer M/F/D/V. Only qualified individuals (those who meet the fundamental qualifications) will be considered as applicants for this position. Applications will be accepted for a minimum of 3 business days from the date of the initial posting.McCluskey Chevrolet will not discriminate against persons because of their disability including disabled veterans and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. If you are interested in applying and require special assistance or accommodation due to a disability please contact our Human Resources department at . McCluskey Chevrolet participates in E-Verify. This employer will provide the Social Security Administration (SSA) and if necessary the Department of Homeland Security (DHS) with information from each new employees Form I-9 to confirm work authorization.
An Equal Employment Opportunity/Affirmative Action Employer M/F/D/V. Only qualified individuals (those who meet the fundamental qualifications) will be considered as applicants for this position. Applications will be accepted for a minimum of 3 business days from the date of the initial posting.McCluskey Chevrolet will not discriminate against persons because of their disability including disabled veterans and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. If you are interested in applying and require special assistance or accommodation due to a disability please contact our Human Resources department at . McCluskey Chevrolet participates in E-Verify. This employer will provide the Social Security Administration (SSA) and if necessary the Department of Homeland Security (DHS) with information from each new employees Form I-9 to confirm work authorization.
Required Experience:
IC
About Company
Join the #1 Team at McCluskey Chevrolet — The World’s Largest Chevrolet Dealership! Are you a Master Technician in the Louisville, ;KY area looking for you...
