Learning and Development Customer Service Dept. Trainer
Share
Job Location:
Oceanside, CA - USA
Monthly Salary:
$ 55 - 65
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
About KBS
Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticalsincluding retail industrial and logistics healthcare education manufacturing and moremaintain clean efficient and welcoming spaces that support their operations. As we continue to grow were looking for team members who are dedicated reliable and ready to contribute to a culture built on respect opportunity and pride in service.
LOCATION this role is 100% remote
SALARY RANGE - $55-65K
Position Summary
Responsible for designing delivering and continuously improving training programs that ensure consistent high quality customer interactions. This role partners closely with the Customer Experience managers to onboard new hires upskill existing staff reinforce service standards and reduce escalations through proactive training. The trainer ensures alignment with departmental SLAs compliance requirements internal workflows and customer experience best practices while driving measurable improvements in performance quality and customer satisfaction.
Duties and Responsibilities
Experience Required:
Education:
Full-time Benefits
As a full-time KBS employee (30 hours per week) you may qualify for benefits including medical dental vision prescription drugs and more!
KBS considers all applicants for employment without regard to race color religion gender sexual orientation national origin age disability gender identity and expression marital or military status or based on an individuals status in any group or class protected by applicable federal state or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticalsincluding retail industrial and logistics healthcare education manufacturing and moremaintain clean efficient and welcoming spaces that support their operations. As we continue to grow were looking for team members who are dedicated reliable and ready to contribute to a culture built on respect opportunity and pride in service.
LOCATION this role is 100% remote
SALARY RANGE - $55-65K
Position Summary
Responsible for designing delivering and continuously improving training programs that ensure consistent high quality customer interactions. This role partners closely with the Customer Experience managers to onboard new hires upskill existing staff reinforce service standards and reduce escalations through proactive training. The trainer ensures alignment with departmental SLAs compliance requirements internal workflows and customer experience best practices while driving measurable improvements in performance quality and customer satisfaction.
Duties and Responsibilities
- Develop maintain and deliver structured onboarding and ongoing training programs for customer experience staff.
- Facilitate instructor led virtual and one-on-one training sessions covering customer service standards communication skills systems usage workflow processes and escalation protocols.
- Create and update training materials job aids scripts and reference documentation to reflect current policies procedures and system changes.
- Ensure training content aligns with departmental goals SLAs quality assurance standards and customer experience initiatives.
- Partner with managers to identify skill gaps performance trends and recurring customer issues requiring targeted training.
- Use performance metrics customer feedback escalation data and audit results to evaluate training effectiveness and recommend enhancements.
- Support the rollout of new initiatives systems or process changes.
- Assist leadership with preparation of staff for operational changes impacting customer experience delivery.
- Maintain accurate records of training completion certifications and coaching activities.
- Ensure training documentation remains current and accessible.
Experience Required:
- Minimum of three (3) years delivering formal customer service training.
- Prior experience in managing training and coaching direct reports
- Knowledge of adult learning principles and instructional design best practices.
- Strong working knowledge of customer service workflows escalation management and issue resolution processes.
- Advanced experience with Microsoft Office with an emphasis on Excel as well as experience with other business technology applications (SalesForce NetSuite etc.)
- Past experience with video training and LMS software
- Facilities Maintenance industry preferred
Education:
- Bachelors degree in business or related field and/or equivalent experience
Full-time Benefits
As a full-time KBS employee (30 hours per week) you may qualify for benefits including medical dental vision prescription drugs and more!
- Paid Time Off
- Paid Holidays
- Sick Time
- Life Insurance
- Short Term Disability Employer paid
- Long Term Disability
- Supplemental Health Insurance (E.G. Accident)
- 401k plan with a match or Non-qualified Deferred Compensation Plan
- Pet Insurance
- PerkSpot Discount Program discounts on travel gyms cell phones restaurants auto apparel & electronics
KBS considers all applicants for employment without regard to race color religion gender sexual orientation national origin age disability gender identity and expression marital or military status or based on an individuals status in any group or class protected by applicable federal state or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Required Experience:
Manager
About Company
KBS clients raise standards and lower costs by providing essential facility services at more than 100,000 client locations nationwide.
