Transfer of Care Facilitator (Redeployment)

• Suffolk County Council
• Address: Landmark House Ipswich Suffolk IP1 5PB - Hybrid
• Salary: 34434 per annum (pro rata for part time)
• Hours: 37 hours per week flexible working options available
• Contract: Permanent

Do you want to help to make every persons discharge from the acute hospital setting and the community go as well as possible to the right place at the right time

We are looking to recruit a Transfer of Care Facilitator to develop and implement trusted assessment processes between hospital and community teams and Care Home providers to improve the process for everyone and reduce delays enabling proactive discharges to care settings where this is required.

This is an exciting opportunity to be working at the forefront with the Health and Social Care system providers of care people and their families to develop and enable a seamless discharge process.



Your role and responsibilities

• Building supportive relationships with the care market.

• Monitor the quality and performance of discharges challenging and escalating poor practice where identified.

• Being proactive and driving opportunities to improve systems and processes.

• Advocating and negotiating for the best outcomes for people care homes and the health and social care system.

• Leading development of a trusted assessment process to prevent discharge delays from hospitals.

• Research learn from implement and reflect upon best practice.

• Providing insight and feedback on how to develop and change.
  
  

You will need

• a good level of education

• an understanding of GDPR and patient confidentiality

• knowledge of adult safeguarding regulation and practice.

You can view a full list of requirements in theJob and Person Profile (docx).If you believe you can succeed in this role apply. Even if you dont meet all requirements still apply. We would appreciate the opportunity to consider your application.

The team

The Transfer of Care Hub Team

• multidisciplinary team of health and social care professionals and services acting as a single point of access which aims to organise coordinate and facilitate safe timely and effective discharge plans following on from their acute hospital stay or supporting admission avoidance

• the hub is committed to ensuring prompt discharge through early engagement resulting in reduced pressure on acute hospital beds whilst at all times ensuring patients are discharged to a safe and appropriate place

• the purpose of the Transfer of Care Hub is to ensure that a discharge is managed appropriately and consistently throughout the discharge planning process with all parties clear about their respective roles and responsibilities. Whilst being responsible for providing accurate data to local and national stake holders

• Transfer of Care Hub operates a 7 day service from 08:00 18:30.

Empowering Everyone

Were big believers in potential possibility and the power of different ideas. Were always searching for ways to encourage respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals especially those from groups that are currently underrepresented in the organisation as shown in our Workforce Equality Report.

For more information

Please contact Katiana Picolli for a casual conversation. You can reach them by emailing

If you want to apply for a secondment read the secondment policy first. Make sure you get permission from your current manager before submitting your application.

How to apply

Step 1 - Read the Job and Person Profile (Word).

Step 2 - Click Apply Now to start your online application.

Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use theSupporting Statement template (Word).

1. If you have worked in a healthcare setting supporting hospital discharges please tell us about a time when you worked collaboratively with health and social care professionals to achieve a timely and safe discharge. What was your role and what was the outcome
2. Describe an example of how you have built effective working relationships with external providers such as care homes or community services particularly in a challenging or time-pressured situation.
3. Describe an occasion where you identified delays barriers or risks within a process and took action to improve outcomes. What steps did you take and what changed as a result
4. Provide an example of how you have managed multiple priorities or urgent demands at the same time. How did you organise your workload and ensure deadlines were met

Please note: Without a supporting statement your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.

For guidance on completing your application please see our How to Apply page.

We value authentic applications that showcase your genuine skills and experiences so we encourage you to present your own work and ideas throughout the process. You can also read our Using AI in Your Application and Interview guidanceto understand acceptable and unacceptable use of AI. If AI is used inappropriately your application may not be progressed.

Do you need any reasonable adjustments to help you to apply If you are disabled and/or have additional support needs you can request reasonable adjustments. You can do this by contacting our Recruitment Team ator. You can find examples of possible adjustments on our Reasonable Adjustment pages. If youre invited to the next stage youll have another chance to request adjustments.

Closing date:11.30pm 7 May 2026.

This authority is committed to safeguarding and promoting the welfare of children young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.#LI-Hybrid