Business Process Improvement Manager

The National Centre For Social Research

Job Location:

London - UK

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Business Process Improvement Manager
Competitive salary (depending on experience)
London / Hybrid
Full time
Permanent

Role details
Location: London Harold Hill (Romford) / Hybrid
Reporting to: Director of Continuous Improvement
Team: Social Surveys Department

Instant Impact in partnership with NatCen (The National Centre for Social Research) is hiring a Business Process Improvement Manager to help simplify standardise and automate how research projects are delivered.

Youll play a key role in reducing friction across delivery improving workflows and cutting down repetitive manual work. Working closely with teams across the organisation youll turn process issues into practical measurable improvements using Microsoft 365 tools.

Key Responsibilities

Own process improvement endtoend: map current ways of working identify inefficiencies and design improved workflows that genuinely make delivery easier
Turn insight into action: carry out rootcause analysis document processes clearly and translate findings into practical improvement initiatives
Build practical solutions: design and implement workflows and automations using Power Automate Power Apps SharePoint and Teams
Lead improvement initiatives: take ownership of small to mediumsized projects managing them from concept through to delivery and adoption
Reduce manual effort and rework: improve data flow remove duplication and streamline handovers across teams
Bring structure and measurement: define success measures track progress and demonstrate tangible improvements in efficiency and quality
Support adoption and change: work alongside teams to embed new ways of working and ensure improvements stick
Champion continuous improvement: promote good practice across the organisation and help teams identify and shape their own improvement opportunities

Skills Knowledge & Expertise

Experience identifying and improving business processes in a complex environment
Strong analytical problemsolving and organisational skills
Working knowledge of Microsoft 365 tools particularly Power Automate Power Apps and SharePoint
Confident working with stakeholders at all levels with the ability to facilitate effective conversations
Comfortable managing multiple priorities and delivering to deadlines
Experience in a research or datadriven environment is helpful but not essential
Lean Kaizen or Six Sigma experience is desirable but not required

If you enjoy making organisations work better turning process issues into clear solutions and delivering change that has a real impact wed love to hear from you.

Job Benefits

As well as a competitive salary and flexible hybrid working youll be joining the UKs largest independent social research organisation. Benefits include:

25 days holiday (plus 8 bank holidays) rising to 30 days after 3 years
Flexible working
Generous pension scheme
Life insurance and health cash plan
Cycle to Work scheme and season ticket loan
Career development and professional development support

About the National Centre for Social Research

Required Experience:

Manager

Business Process Improvement Manager Competitive salary (depending on experience) London / Hybrid Full time PermanentRole details Location: London Harold Hill (Romford) / Hybrid Reporting to: Director of Continuous Improvement Team: Social Surveys DepartmentInstant Impact in partnership with NatCen ...