Technical Services Engineer, 6 Month Internship

Were in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here you lead with innovative thinking grow along with us and join the smartest team in the industry.

This type of workwork that changes the worldis what the tech industry was founded on. So if youre ready to seize the endless opportunities and leave your mark come join us.

About Everpure and Global Technical Services

Everpure (formerly Pure Storage) helps customers unleash the power of their data with our Enterprise Data Cloud architecture and Everpure Platform. We operate 24x7 support centers across North America EMEA and APJ delivering a consistently outstanding experience to customers around the globe.

Within the Global Technical Services (GTS) organization you will be part of one of the industrys best support teams working closely with our broader Customer Experience (CX) organization including Technical Services Professional Services PEAK Portfolio and Customer Success.

Our culture is grounded in our core values Persistence Creativity Teamwork Ownership and Customer First and our Everpure brand pillars: Simple. Sophisticated. Transformational. We are looking for an intern who shares these values and wants to learn how worldclass technical support is delivered at scale.

Should you accept this challenge

As a Technical Services Intern you will support our global customer support operations and learn how to:

• Work on technical customer issues that span hardware software and environmental factors across the Everpure product portfolio
• Triage own and track customer issues in our CRM system ensuring accurate and timely updates
• Support storage upgrades and maintenance activities by preparing updates validating prechecks and shadowing senior engineers during change windows.
• Assist in troubleshooting proactive alerts from customer storage arrays
• Champion customer issues internally and represent Everpure with concise professional written and verbal communication.

This is a handson learning role: you will be paired with experienced engineers given structured opportunities to practice and supported with regular feedback and coaching.

What you will learn

During your 6 month internship you will gain experience in:

• Enterprise support fundamentals case lifecycle management severity/priority handling and working in a 24x7 operation.
• Everpure products and platform core concepts of FlashArray data services and the Everpure Platform.
• Troubleshooting practices how to gather logs reproduce issues and use internal tools and runbooks to investigate problems.
• Customer communication writing clear concise updates and participating in customer calls with a senior engineer.
• Knowledge management how Global Technical Services uses KBs runbooks and playbooks to scale expertise across CX.
• Working in a global CX organization collaborating across time zones functions and roles to deliver a unified customer experience.

What you need to bring to the team

• Currently enrolled in or recently completed a degree diploma or equivalent qualification in IT Computer Science Engineering or a related technical field.
• Basic Linux/UNIX familiarity (shell navigation common commands) and interest in learning more about operating systems networking and storage.
• Genuine curiosity about enterprise technology cloud and data management and a desire to build a career in technical services or customer experience.
• Excellent communication skills (written and verbal) and strong attention to detail in documentation.
• Motivated proactive and willing to take on new challenges ask questions and seek feedback.
• Strong interpersonal skills and team mindset you work well with others listen actively and contribute to a positive team culture.
• A clear commitment to exceptional customer service and doing the right thing for customers and colleagues.
• As this is an officecentric role with a commitment to your learning and development you are able to be present with our Team in the office 4 days per week (subject to local guidelines and business needs).

If you are excited to learn how a global Technical Services and CX organization operates and want to help Everpure deliver a simple sophisticated and transformational support experience wed love to hear from you.

#LI-ONSITE

WHAT YOU CAN EXPECT FROM US:

• Innovation: We celebrate those who think critically like a challenge and aspire to be trailblazers.
• Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortunes Best Workplaces in Technology Fortunes Best Workplaces in the Bay Area and certified as a Great Place to Work!
• Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work we offer a variety of perks to manage a healthy balance including flexible time off wellness resources and company-sponsored team events. Check out for more information.

ACCOMMODATIONS AND ACCESSIBILITY:

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this contact us at if youre invited to an interview.

OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:

Were forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isnt just accepted but embraced. Thats why we are committed to fostering the growth and development of every person cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age status as a protected veteran status as an individual with a disability or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

Join us and bring your best.

Bring your bold.

Pure and simple.