Service Manager Director

SERVICE DIRECTOR

Service Manager / ServiceDirector BestFord Full-Time In-Person

Serving Massachusetts & New Hampshire

50-BayFacility Ford Pro Elite Certified Commercial Service Center

ABOUT US

Best Automotive Group is a dealership family built on a commitment to serving our community the right way. We have built our reputation on being easy to do business with honest in every interaction and focused on creating a pressure-free experience for every customer. We believe our jobdoesntend at the first handshake it starts there. Customers throughout the greater Merrimack Valley trust us because we consistently deliver on that promise.

What makes us different is our people and our commitment to doing things the right way every time. Our team is accessible knowledgeable and accountable. We follow proven processes because we know that when the process is followed the results will come. There are no shortcuts only consistent execution.

We are also deeply committed to the communities we serve. Best Automotive Group actively supports local organizations events and families through donations sponsorships and hands-on involvement. We are more than just a business we are part of the community and we act like it.

ABOUT THE ROLE

Best Ford is seeking an elite Service Manager / Director to lead one of the most significant Ford service operations in the region. This is not a typical service manager role. You will oversee a 50-bay facility encompassing both our full retail service department and our Ford Pro Elite Certified Commercial Service Center a designation reserved for the highest-performing Ford dealerships in the country built specifically to serve fleet operators business owners and commercial vehicle customers.

This is a high-visibility high-impact leadership position that demands an operator who is equally strong on the retail customer experience side and the commercial fleet service side. You willbe responsible forthe full P&L of a large multi-faceted service operation leading a team of service advisors technicians and support staff while driving CSI efficiency and profitability across both business lines.

If you have run a large-volume Ford store understand the Ford Pro commercial ecosystem and know how to build a culture of accountability and excellence in the service drive this is the opportunity you have been working toward.

RESPONSIBILITIES

• Lead all operations of a 50-bay service facility including retail service warranty and Ford Pro Elite commercial service

• Drive department profitability through effective labor rate management service menu pricing upsell strategy and expense control

• Oversee Ford Pro Elite commercial service operations including fleet account management uptime commitments and commercial customer relationships

• Recruit hire train and develop a high-performing team of service advisors technicians porters and BDC support

• Monitor and improve Customer Satisfaction Index (CSI) scores ensuring every customer interaction reflects the Best Ford standard

• Maintain full compliance with Ford Motor Company warranty policies repair procedures and manufacturer certification requirements

• Manage shop capacity technician scheduling and dispatch workflow to maximize bayutilizationand minimize customer wait times

• Oversee service department financials including labor gross parts gross cost controls and monthly performance reporting to ownership

• Collaborate with sales parts and BDC departments to ensure seamless operations across the dealership

• Maintain a safe clean and professionally run service environment in compliance with all OSHA and dealership standards

QUALIFICATIONS

• 5 years of automotive service management experiencerequired; Ford dealership experience strongly preferred

• Proventrack recordmanaging a high-volume service department with 20 technicians and strong CSI performance

• Experience with Ford Pro commercial fleet service or uptime-focused service operations a significant plus

• Ford factory certification preferred; willingness to complete Ford Pro Elite certification trainingrequired

• Deep knowledge of warranty administration Ford Motor Company policies and manufacturer compliance requirements

• Strong financial acumen with the ability to read manage and grow a service department P&L

• Exceptional leadership and team development skills witha track recordof building accountable high-performance cultures

• Proficiencywith dealership DMS systems; experience with Dealertrack andMyKaarmapreferred

• Valid drivers license with a clean driving record

• High school diploma or equivalent required; college degree or Ford-specific management certifications a strong plus

WHY JOIN BEST FORD

This is one of the most compelling service leadership opportunities in New England. You will have the resources of a 50-bay facility the prestige of the Ford Pro Elite designation and the backing of a growing automotive group that is committed to being a top-performing Ford dealership in the region. Our investment in the physical facility equipment and technology is matched by our investment in the people who run it.

We offer a compensation structure that rewards results a leadership team that respects yourexpertise and a clear runway for growth as the organization expands. If you are ready to lead at the highest level this is your stage.

WHAT WE OFFER