Technical Information and Content Specialist

Why Sony Interactive Entertainment

Sony Interactive Entertainment isnt just the Best Place to Play its also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation were part of a proud legacy of innovation and excellence. SIE is a dynamic technology company delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand a name synonymous with entertainment excellence and creativity.

Technical Information and Content Specialist (Contract On site)

Location: Adelaide South Australia

About Sony Interactive Entertainment

Sony Interactive Entertainment (SIE) is at the forefront of innovation in the gaming industry powering PlayStation experiences for millions of players Technical Operations teamis responsible forthe infrastructure and tools used throughout the organisation to deliver amazing customer experiences.

Join the Technical Operations Team whereyoullhelp build and document the backbone that keeps PlayStation running with brilliant engineers globalteamsand creative thinkers to make complex systems clearusableand future-ready.

If you have a passion for technology clarity and storytelling and you thrive at the intersection of technical depth and communication this is your chance to make your mark at one of the most iconic brands in the world.

Responsibilities

• Assistwith theorganisation upkeepand creation of internal technical documentation relating toareas such asdatacentresinternetnetworkscloudandon-premisescompute/virtualisationplatforms andprojectmanagement.

• Organize existing documentation Discoverreviewand organize existing and streamlineidentifygaps lead efforts to ensure accuracy and consistency of documentation across the division.

• Collaborate with key stakeholders globalcross-functionalteams and internal business users to define supportguideandmaintaindocumentation standards and requirements.

• Translate complex systems into clear accessible how-to guides for a wide range of technical audiences.

• Provideproactive guidance and support to engineers by writing orassistingwith writing internal technical documents standard operating procedures and other softwaresystemsor network related documentation.

• Draw andmaintaintechnicaldiagrams to support operational documentation.

• Review andmaintainvarious document and presentation templates.

Skills and Knowledge

• BS/BA in Technical Communication English Computer Science or equivalent preferred.

• 3 years of relevant experience in a TechnicalDocumentationor related role in addition to an IT network software development or related field.

• Strong general technical skills.

• Experienced with using Atlassian Confluence and Jira.

• Comfortable with using interpretingand documenting terminal commands in Unix-like operating systems software code in code repositories like GitHub and GitLab and network infrastructure configuration.

• Strongknowledgeand technicalunderstanding ofinternet networksdatacentres cloud and on-premisesinfrastructure and other related areas.

• Experience in designing visual assets such as workflow charts diagrams bannersimagesand presentations.

• Meticulous with a sharp eye forconsistencygrammaticalerrorsand ambiguities.

• High competency with written and spoken English.

• Excellentcommunicationand presentationskills facilitatecollaborativeand instructionalsessionsprovide strong clear guidance and support.

• Curious eager to learn and not afraid to ask questions.

• Proficient in taking and organizing notes; ready to answer questions on-demand.

Additionalattributes

• Experience working alongside global operations teams across different time-zones and countries.

• Familiarity and/or competency in languages other than English such as Japanese.

• Professional experience as aBusiness Systems Analyst
• Familiarity or experience in graphical design using applications such as Adobe Photoshop or Illustrator.

Please note Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.

Please refer to ourCandidate Privacy Noticefor more information about what personal information we collect how we use it who we share it with and your data protection rights.

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity gender expression and gender reassignment) race (including colour nationality ethnic or national origin) religion or belief marital or civil partnership status disability age sexual orientation pregnancy maternity or parental status trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment empower employees and embrace diversity. We encourage everyone to respond.

Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.