ServiceNow Technical Consultant

We are the leading provider of professional services to the middle market globally our purpose is to instill confidence in a world of change empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled culture and talent experience and our ability to be compelling to our clients. Youll find an environment that inspires and empowers you to thrive both personally and professionally. Theres no one like you and thats why theres nowhere like RSM.

Responsibilities

• Analyze design and document opportunities to improve client processes using the ServiceNow platform.
• Create functional designs process flows and user stories gathering stakeholder feedback to shape solution architecture and delivery.
• Evaluate Service Management processes identify gaps and develop ServiceNowbased solutions that enhance efficiency and automation.
• Translate diverse business requirements into scalable technically sound ServiceNow configurations and customizations.
• Clearly document and communicate insights requirements and solution plans to crossfunctional teams and client stakeholders.
• Collaborate closely with clients technical teams and project leadership to ensure alignment throughout the implementation lifecycle.
• Stay current on ServiceNow releases platform enhancements and industry best practices recommending improvements that drive value.
• Serve as a subject matter expert in ServiceNow and Enterprise Service Management.
• Design configure and develop ServiceNow applications modules and custom components.
• Configure workflows UI policies business rules and other platform features to meet client requirements.
• Implement enhancement requests including UI changes system property updates foundation data adjustments and workflow modifications.
• Perform ServiceNow upgrades installations and platform maintenance activities.

Required Qualifications

• Bachelors degree in Information Technology MIS Computer Science or a related field; a technologyfocused MBA or equivalent experience is also acceptable.
• 24 years of experience delivering IT integration consulting or technology services.
• Minimum of 3 years of handson ServiceNow experience.
• At least 2 years of experience working in a large enterprise or professional services environment.
• Experience completing at least one fullcycle ServiceNow implementation from initiation through deployment.
• Strong verbal and written communication skills including clientfacing presentations and documentation.
• Ability to work effectively in a collaborative teamoriented environment.
• Highly selfmotivated organized and able to prioritize tasks in fastpaced settings.
• Core competencies include business analysis project management process evaluation and organizational change management.
• Experience delivering IT consulting solutions involving strategy process technology and infrastructure components.

Preferred Qualifications

• ITIL 4 Foundation Certification (or higher).
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist (CIS) certifications in one or more product lines.
• Experience implementing multiple ServiceNow applications and integrating with external systems.
• Skills in workflow analysis process design and process reengineering.
• Experience with Client Scripts ACLs and general ServiceNow administration.
• Technical familiarity with XML HTML AngularJS CSS LDAP Active Directory SSO SOAP and REST.

At RSM we offer a competitive benefits and compensation package for all our offer flexibility in your schedule empowering you to balance lifes demands while also maintaining your ability to serve more about our total rewards at applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal state or local law.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/ is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application interview or otherwise participate in the recruiting process please call us at or send us an email at .

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying excluding internships you may be eligible for hire as an experienced associate.

RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California please click here for additional information.

At RSM an employees pay at any point in their career is intended to reflect their experiences performance and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including but not limited to education skills work experience certifications location etc. As such pay for the successful candidate(s) could fall anywhere within the stated range.