Head of HR Operations

Join Hamilton Lane a global leader in private markets as we scale to meet the demands of our growing client base. Here youll work with ambitious highperforming teams built on integrity candor and collaboration backed by our market-leading data and technology. We invest heavily in our people and our partners giving you the platform to enrich lives safeguard futures and grow your career.

What We Do
As one of the largest private markets investment firms globally we provide innovative solutions to institutional and private wealth investors around the world specializing in flexibility and full-spectrum access. We currently employ approximately 800 professionals operating in offices throughout North America Europe Asia Pacific and the Middle East and have $1.0 trillion in assets under management and supervision composed of $146.1 billion in discretionary assets and $871.5 billion in non-discretionary assets as of December 31 2025.

The Head of HR Operations is a strategic and executionfocused leader responsible for designing optimizing and overseeing all HR operational systems processes and infrastructure. This role ensures a seamless employee lifecycle experience drives operational excellence across HR programs leads Workday governance and data integrity manages HR technology roadmaps and delivers the analytics needed for informed business decisions. The leader partners closely with HR Centers of Excellence HR Business Partners IT Finance Legal and business leaders to ensure the HR function operates efficiently compliantly and in alignment with organizational priorities.

Key Responsibilities

1. HR Operations Leadership

• Lead the endtoend HR operations function overseeing process design HR service delivery compliance and systems administration.
• Serve as the primary owner of HR policies SOPs HR calendar HR intranet content and help desk operations.
• Ensure a consistent highquality employee and manager experience across all operational touchpoints.
• Establish governance models for operational decisionmaking and workflow prioritization.

2. Workday Ownership & HR Technology Strategy

• Serve as the core HR owner and strategic partner to HRIS/IT for Workday and all HR technology.
• Prioritize all HR tech requests enhancements integrations and system updates.
• Identify opportunities to automate HR processes implement AI solutions and streamline workflows.
• Lead HR technology projects scrums upgrades and vendor evaluations; ensure projects are delivered on time and within budget.
• Collaborate with COEs (L&D Benefits TA BPs) to ensure technology supports functional and enterprise needs.

3. Onboarding and Employee Lifecycle Operations

• Own the full operational onboarding process including Workday setup provisioning workflows system access and coordination with IT.
• Oversee employment documentation compliance requirements global orientation scheduling and new hire logistics.
• Partner with Talent Acquisition Benefits IT and BPs to ensure a highquality Day 1 experience and smooth handoffs.
• Provide operational support for immigration global mobility steps and tracking of required documents.

4. Policy Compliance and Risk Management

• Maintain and publish the companys HR policies employee handbook and standard operating procedures.
• Coordinate crossfunctional policy reviews with Legal and other stakeholders.
• Ensure operational adherence to regulatory requirements SOPs Workday data accuracy and documentation standards.
• Serve as the HR lead for audits including HR data audits regulatory reports compliance verifications and audit responses.
• Partner with Compliance on training LMS requirements and regulatory reporting.

5. Data Integrity Reporting & Workforce Analytics

• Own HR reporting infrastructure dashboards and analytics used by COEs HRBPs and business leaders.
• Ensure accuracy and quality of all Workday data position controls workforce headcount reporting and operational metrics.
• Partner with Finance to support budget modeling forecasting and headcount planning within Workday.
• Create scalable reporting for talent HR programs operational performance and workforce planning.

6. Employee Support HR Service Delivery & Issue Resolution

• Oversee the HR help desk ensuring timely and accurate responses to employee and manager inquiries.
• Manage daytoday HR administrative operations including content updates calendars knowledge bases and FAQs.
• Provide escalation pathways for sensitive employee situations in partnership with Benefits BPs and Legal.
• Continuously refine service delivery models to improve efficiency and experience.

7. CrossFunctional Program Delivery

• Coordinate HR program launches across the full HR calendar and ensure readiness communication and system alignment.
• Work across TA L&D Benefits and BPs to support shared operational needs for performance cycles promotions onboarding and training logistics.
• Ensure clear project management milestones and cross-team coordination for major HR initiatives.

Qualifications

• 12 years of progressive HR Operations HRIS/HR technology or People Operations experience with at least 5 years in a senior leadership role.
• Strong expertise in Workday architecture workflows and configuration governance.
• Demonstrated ability to scale HR processes in highgrowth or multilocation environments.
• Proven success in driving automation AIenabled HR solutions or major system upgrades.
• Deep experience in policy management compliance and HR service delivery models.
• Exceptional project management change management and cross-functional leadership skills.
• Strong analytical reporting and datadriven decisionmaking capabilities.
• Ability to influence executive stakeholders and lead with a strategic solutionsoriented mindset.

Competencies

• Operational Excellence & Continuous Improvement
• Systems & Data Fluency
• Executive Communication
• People Leadership & Talent Development
• Risk Mitigation & Governance
• Process Design & Optimization
• Strategic Thinking with Practical Execution

We offer a competitive salary annual discretionary bonus and a comprehensive benefits package which includes: Medical Prescription Dental Paid Time Off 401k plan Life and Disability Insurances Tuition Reimbursement Employee Stock Purchase Program Health Club Reimbursement and Flexible Spending Accounts.

Hamilton Lane is an affirmative action-equal opportunity employer. All qualified applicants will be considered for employment without regard to their race color creed religion sex pregnancy national origin ancestry citizenship status age marital or partnership status sexual orientation gender identity or expression disability genetic predisposition veteran or military status status as a victim of domestic violence a sex offense or stalking or any other classification prohibited by applicable law.

If you need a reasonable accommodation to complete your application please contact Human Resources at .

Hamilton Lane is not accepting unsolicited assistance from search firms for this employment opportunity. Please no phone calls or emails. All resumes submitted by search firms to any employee at Hamilton Lane via-email the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Hamilton Lane. No fee shall be paid in the event the candidate is hired by Hamilton Lane as a result of the referral or through other means.