Accounts Payable & Billing Manager

The Accounts Payable & Billing Manager is responsible for leading endtoend operations of the payables & billing functions building a metricdriven dashboard and monitoring framework managing a team of 910 and driving continuous process improvement across claims statement reviews invoice exception handling & manual invoice processing.

The Accounts Payable & Billing Manager oversees daily AP & Billing operations ensuring timely accurate processing of invoices credits claims and payments in alignment with company policies and internal controls. This role partners closely with internal partners to support smooth purchasingtopayment workflows and reliable vendor relationships. The manager leads a team of 910 AP & Billing specialists/coordinators using a KPIbased dashboard to monitor throughput quality and service levels and to identify opportunities for automation and process improvement.

Primary Duties and Responsibilities:

• Oversee daytoday accounts payable and billing operations including invoice intake 2 and 3way match claims and credit processing and payment runs.
• Ensure invoices statements and claims are processed accurately and within agreed SLAs aligned with company approval matrices delegations of authority and internal control requirements.
• Review and approve payment batches (checks ACH wires virtual cards) monitoring cash flow timing discount capture and compliance with payment terms.
• Maintain and enforce AP & Billing policies and procedures including invoice coding standards vendor master data controls and documentation requirements for audits and tax reporting.
• Monitor AP aging vendor statement reconciliations and unresolved exceptions ensuring timely resolution of discrepancies and escalations with vendors and internal stakeholders.
• Support monthend and yearend close activities including accruals reconciliations and APrelated schedules and provide documentation for internal and external audits.
• Design and maintain an AP & Billing performance dashboard that tracks core KPIs such as invoices processed per FTE cost per invoice firstpass match rate exception rate ontime payment % earlypay discount capture and aging of unmatched/held invoices.
• Build monitoring routines (daily/weekly/monthly) to review aging reports open claims unmatched receipts vendor credits recurring invoice warnings & invoice entry errors highlighting risks and bottlenecks to leadership.
• Prepare and present Billing & AP metrics and analysis to finance and operations leadership translating data into clear insights and prioritized actions for process and control improvements.
• Partner with IT and systems owners to leverage automation (workflow OCR EDI RPA) and to ensure data integrity and reporting reliability across AP and related financial systems.
• Lead coach and develop a team of approximately 910 Billing & AP professionals providing clear goals expectations and regular performance feedback.
• Create a supportive accountable team culture that emphasizes customer service to internal stakeholders and vendors ownership of metrics and continuous learning.
• Organize workload and crosstraining to balance complexity across the team (e.g. by vendor segment business unit or transaction type) ensuring coverage during absences and peak volumes.
• Identify skill gaps and provide training on systems operational processes control requirements and vendor communication best practices.
• Own and improve endtoend processes for claims (pricing errors quantity discrepancies freight disputes damage/shortage claims) coordinating with operations procurement and vendors to resolve root causes and prevent recurrence.
• Establish standardized workflows for vendor statement reviews ensuring all open items unapplied credits and aged balances are reconciled and documented with clear accountability and timelines.
• Implement and refine exception and warning rules in the AP system (e.g. duplicate invoice flags tolerance exceptions missing PO/receipt warnings tax discrepancies) and build queues for timely review and clearance by the team.
• Lead continuous improvement initiatives such as reducing manual touchpoints increasing straightthrough processing shortening cycle time from receipt to payment and improving vendor satisfaction scores.
• Document improved processes and embed changes into SOPs training materials and dashboards so that improvements are sustained and easily measured.
• Performs other duties as required and/or assigned.

• Bachelors Degree in Accounting Finance or other related field or equivalent experience required.
• 5 years of directly related work experience in the accounting field required.
• Strong knowledge of accounts payable operations 2/3way match and related controls with experience managing AP and/or Billing in a mid to highvolume environment.
• Demonstrated ability to design and use metricbased dashboards interpret financial and operational data and drive improvements using KPIs.
• Proven leadership experience supervising a small team with skills in coaching performance management and building a collaborative culture.
• Excellent communication and relationshipbuilding skills to work effectively with vendors finance procurement and operations.
• Detailoriented organized and proactive mindset with a focus on controls service and continuous improvement.