Referral and Booking Management System Agent
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Job Summary
Responsibilities
* Manage incoming referrals ensuring accurate data entry and timely processing.
* Schedule appointments and bookings coordinating with patients and healthcare providers.
* Maintain accurate records of all referrals and bookings within the system.
* Troubleshoot and resolve any scheduling conflicts or booking issues.
* Provide excellent customer service to patients and healthcare providers answering queries and providing assistance as needed.
* Generate reports on referral and booking activity identifying trends and areas for improvement.
* Collaborate with other team members to ensure efficient workflow and optimal patient care.
* Maintain confidentiality of patient information and adhere to data protection protocols.
Qualifications
* Bachelors degree with 1 year of similar experience or Minimum high/secondary school graduation with at least 3 years of work experience preferably call Centre.
* Proficiency in using referral and booking management systems.
* Work requires a minimum of 2 years experience in a healthcare setting or quality department or management experience.
* Preferred data quality experience in health care organizations.
* RBMS or Call Centre experience is a distinct advantage.
* Fluent in English & Arabic
* Knowledge in Excel Word PowerPoint Outlook Internet etc.
