IT Client Services Specialist I or II Temporary

**If you are a current Idaho Power employee please apply through the Employee Portal.

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Job Description:

Idaho Power located in vibrant Boise Idaho is looking for a temporary IT Client Services Specialist I or II to join our Information Technology team. Its an exciting time to work for Idaho Power. Our work plays a critical role in communities we serve across Idaho and Oregon and were working hard to safely provide our customers with the safe reliable and affordable energy they depend on.

What does an IT Client Services Specialist do for us

The IT Client Services Specialist serves as a primary point of contact for employees seeking technical support and is responsible for diagnosing resolving and managing incidents and service requests. The role provides support across a range of technologies including hardware software operating systems applications networks peripherals remote access and mobile devices. Specialists document and categorize incidents apply appropriate solutions and use phone email and remote support tools to restore service efficiently. Depending on experience and level the role may include advanced troubleshooting determining final call categorization and routing or coordinating with second-level support teams in accordance with IT Service Desk procedures.

In addition to the meaningful work we do we offer work-life balance competitive pay and benefits an employee incentive plan and both a 401k employer-match and a pension plan making Idaho Power one of the best employers in the state.

A COMPETITIVE CANDIDATE WILL HAVE

Knowledge of:

• PC concepts principles maintenance and operations.

Skills in:

• Effective verbal and written communication skills
• Excellent customer service

Ability to:

• Work with others professionally and courteously
• Convey ideas logically and professionally
• Analyze and diagnose technical problems using documentation tools and knowledge database
• Multitask effectively remain detail oriented and maintain composure in a fast-paced IT environment

MINIMUM REQUIREMENTS

IT Client Services Specialist I:

Education:

• High School diploma or equivalent.
• Preferred:
  • AAS degree or technical vocational certification specializing in information technology or equivalent work experience

Experience:

• 1 year of experience providing technical support or customer service via phone in a corporate enterprise environment

IT Client Services Specialist II:

Education:

• AAS degree

OR

• Technical vocational certification specializing in information technology

OR

• An equivalent combination of education and work experience
• Preferred:
  • AAS Degree or technical vocation certification specializing in computer science computer information systems electronics or an equivalent information technology field.

Experience:

• 3 years of experience providing technical support via phone in a corporate enterprise environment

PHYSICAL REQUIREMENTS
This position requires working at a desk/computer for extended periods of time. It requires the use of office equipment fine motor skills including typing on the computer dialing phones filing paper and working in close proximity to other people. There may be occasional lifts of no more than 10 lbs. The above is a summary of the primary essential functions of the position. This job may require the performance of additional tasks assigned by company leaders or management. Questions regarding job requirements or accommodation requests should be directed to Human Resources.

ADDITIONAL INFORMATION

Temporary employees are eligible to apply for internal job postings. Internal regular employees who are successful candidates will be placed as regular employees in a Temporary Duty Assignment job order for your current position to be held for your return qualified employees must have supervisory approval to participate and have been in their current position for at least six months.

Competencies:

Need Assistance Completing Your Application

Please contact our Recruiting Office if you have questions require assistance or accommodation while applying for employment with Idaho Power Company: Phone: or Email:

Idaho Power is an Equal Opportunity Employer

Were proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin sex (including pregnancy) age sexual orientation gender identity genetic information veteran status physical or mental disability marital status and any other status protected by applicable federal and state laws.

Please note: Idaho Power will not provide sponsorship for obtaining an employment visa such as an H-1B visa.