E-commerce Key Account Manager, Hong Kong (B2B)

Job Description

Are you ready to drive business growth and build lasting relationships with key clients to bring more play to children and inspire the builders of tomorrow

Join an exciting innovative and trendsetting brand in a fast-moving and strategic area of the business!

Core Responsibilities

• Lead eCommerce key accounts and participate in JBPs assortment & promotion planning

• Lead in eCommerce channel expansion in Hong Kong (incl. marketplaces) while maintaining strong relationship with existing accounts to deliver exponential growth

• Formulate eCommerce roadmap & business projections

• Lead short to long-term strategy setting for eCommerce accounts (incl. Omni-channels)

• Define and drive shopper value proposition of accounts to prioritize and improve commercial opportunities

• Improve eCommerce shopper occasions via jointly-design and implement on-site and off-site campaigns/promotions to recruit and retain shoppers.

• Own KPI management including selling-in/ consumer sales target setting demand planning in-stock level eCommerce perfect store account P&L management.

• Champion the use of data and turn into sales and marketing action particularly in digital data-driven media

• Deliver accurate sales forecast for a 12-month horizon for each specific customer and translate into sales

• Drive eCommerce perfect stores (content SEO/SEM assortment rating & reviews) by leveraging regional solutions

• Work collaboratively with cross functions in Hong Kong & Taiwan including sales operations digital marketing brand team and customer development as well as APAC regional colleagues driving effective planning and execution

• Prepare customer meetings proactively lead both sales and non-sales levers to track and take corrective actions.

• Stay up-to-date on market and shopper trends particularly ecommerce omnichannel and digital media related to unlock new commercial opportunities

Play your part in our team succeeding

The eCommerce team is a young passionate and growing part of LEGO HKTW team leading exponential growth in the overall HKTW business as a strategic priority channel.

This role eCommerce Key Account Manager will manage key strategic accounts within eCommerce working across the business with multiple functions to drive growth.

The successful applicant is expected to bring eCommerce/digital expertise and experience to not only drive the success of the channel but to help build stronger eCommerce/digital capabilities in the Sales team and overall BU HKTW to innovate for the future.

The role of the KAM is to represent The LEGO Group in their day to day interactions with our business partners bringing to life and delivering on our Partner Promise and in true LEGO fashion have fun doing it and ultimately bring the LEGO play experience to many more children in Hong Kong.

Do you have what it takes

• Minimum 5 years experience in eCommerce Sales preferably with knowledge of dealing with online marketplaces in HKTW (eg. HKTVmall The Club etc) and own

• Experience in eCom on-site and off-site campaign/promotion planning and execution

• Account management and joint business planning experience

• Strong negotiation skills including responsiveness and attention to detail

• Knowledge of eCommerce fundamentals within retail digital platforms. Experience managing digital metrics (UV CTR ROAS)

• Fluency in data analytics data-driven approach

• Experience to work with 3rd party partners/ distributors.

• Experience in sales function as an account manager or buyer-experience in E-retail

• Cross-functional collaboration experience with marketing functions especially digital / performance marketing

• Dedicated strong openness and proactive attitude to engage spar and influence on key responsibilities.

• Ability to work independently energetic and willing to thrive in a fast-moving entrepreneurial atmosphere.

• Adaptable to changes and be at the forefront to lead change in both actions and behavior.

• Have a learning attitude to adapt to the evolving ecommerce new retail media and operational environment

• Curious and fun!

#LI-JL3

Applications are reviewed on an ongoing basis. However please note we do amend or withdraw our jobs and reserve the right to do so at any time including prior to any advertised closing date. So if youre interested in this role we encourage you to apply as soon as possible.

Whats in it for you

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount We know youll love to build so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible youll be rewarded through our bonus scheme.

Workplace - When you join the team youll be assigned a primary workplace location i.e. one of our Offices stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity creativity and imagination inspire everything we do. We strive to create a diverse dynamic and inclusive culture of play at the LEGO Group where everyone feels safe valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeksto encourage applicants from all backgrounds (eg. sex gender identity or expression race/ethnicity national origin sexual orientation disability age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Childrens Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening as a condition of the offer.

Thank you for sharing our global commitment to Childrens Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO team today.