Service Writer (Moto United St George)

Job Summary:

The Powersports Service Writer serves as the primary point of contact for customers ensuring a seamless and efficient service experience. This role involves assisting customers with inquiries documenting vehicle concerns coordinating service needs and maintaining clear communication throughout the repair process. The Service Writer plays a crucial role in customer satisfaction by providing expert guidance offering service recommendations and ensuring the timely completion of all service requests.

Key Responsibilities:

• Deliver exceptional customer service and maintain positive relationships
• Support daily service operations and communicate with the Service Manager
• Create and complete Repair Orders (ROs) accurately including necessary documentation
• Check for machine recalls and conduct vehicle walk-arounds during check-in/out
• Keep customers informed on service status and schedule appointments
• Verify post-service test drives and ensure vehicles are cleaned before pickup
• Process payments review service quality and confirm warranty applicability
• Conduct follow-up calls for customer satisfaction and feedback
• Assist with marketing shop scheduling and operational efficiency
• Stay up to date with training and brand-specific service requirements
  

Qualifications:

• Strong customer service and communication skills
• Experience with Lightspeed or similar point-of-sale software or the ability to learn new systems quickly
• Understanding of warranty policies and procedures
• Familiarity with Powersports brands such as Polaris Indian BRP and Triumph is a plus
• Ability to lift 50 lbs. and perform physical tasks such as bending twisting pushing and pulling

Requirements:

• Valid drivers license with a clean driving record
• Experience operating both manual and automatic vehicles

Job Details:

• Type: Full-Time
• Starting Wages: Based on Experience

Benefits:

• Paid Time Off
• Competitive medical dental and vision insurance rates
• 401K Plan
• Employee discounts on machines/boats parts and service

Required Experience:

Manager